tag:status.saucelabs.com,2005:/historySauce Labs Status - Incident History2024-03-29T05:24:04ZSauce Labstag:status.saucelabs.com,2005:Incident/203824762024-05-25T17:00:00Z2024-03-27T22:51:38ZSauce Labs Planned Maintenance<p><strong>THIS IS A SCHEDULED EVENT May <var data-var='date'>25</var>, <var data-var='time'>17:00</var> - <var data-var='time'>19:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>22:51</var> UTC</small><br><strong>Scheduled</strong> - Sauce Labs will have a two hour previously scheduled maintenance window on May 25th, starting at 17:00 UTC and ending at 19:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our EU data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.</p>tag:status.saucelabs.com,2005:Incident/203824532024-05-18T17:00:00Z2024-03-27T22:47:50ZSauce Labs Planned Maintenance<p><strong>THIS IS A SCHEDULED EVENT May <var data-var='date'>18</var>, <var data-var='time'>17:00</var> - <var data-var='time'>19:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>22:47</var> UTC</small><br><strong>Scheduled</strong> - Sauce Labs will have a two hour previously scheduled maintenance window on May 18th, starting at 17:00 UTC and ending at 19:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our US data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.</p>tag:status.saucelabs.com,2005:Incident/202283662024-04-20T17:00:00Z2024-03-12T20:54:46ZSauce Labs Planned Maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>20</var>, <var data-var='time'>17:00</var> - <var data-var='time'>19:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>20:54</var> UTC</small><br><strong>Scheduled</strong> - Sauce Labs will have a two hour previously scheduled maintenance window on April 20th, starting at 17:00 UTC and ending at 19:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our EU and US data centers. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.</p>tag:status.saucelabs.com,2005:Incident/203755482024-03-27T12:19:58Z2024-03-27T12:19:58Z2024-March-27 Service Incident<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>12:19</var> UTC</small><br><strong>Resolved</strong> - After taking remedial action, iOS Real devices are available in all our data centers. This incident is now resolved.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>11:28</var> UTC</small><br><strong>Investigating</strong> - We are experiencing reduced availability of iOS Real devices older than iOS 17 in all our data centers. We are investigating.</p>tag:status.saucelabs.com,2005:Incident/203522222024-03-25T16:06:16Z2024-03-25T16:07:58Z2024-Mar-25 Resolved Service Incident<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>16:06</var> UTC</small><br><strong>Resolved</strong> - Between 14:48 - 14:58 UTC, a configuration change on our side resulted in test failures reaching ondemand.us-west-1.saucelabs.com. We have identified the issue and taken remedial action.</p>tag:status.saucelabs.com,2005:Incident/198888032024-03-23T20:00:56Z2024-03-23T20:00:57ZSauce Labs Planned Maintenance<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>20:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>23:20</var> UTC</small><br><strong>Scheduled</strong> - Sauce Labs will have a two hour previously scheduled maintenance window on March 23rd, starting at 18:00 UTC and ending at 20:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our EU data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.</p>tag:status.saucelabs.com,2005:Incident/202902652024-03-21T08:30:59Z2024-03-21T08:31:04ZSauce Labs Planned Maintenance<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>08:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>06:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>10:43</var> UTC</small><br><strong>Scheduled</strong> - Sauce Labs will have a two hour additional maintenance window on March 21st, starting at 06:30 UTC and ending at 08:30 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our US-West data center. These maintenance actions may cause portions of the service (including running automated and manual tests) relating to iOS real devices to be unavailable for up to two hours.</p>tag:status.saucelabs.com,2005:Incident/202902582024-03-20T08:30:56Z2024-03-20T08:30:57ZSauce Labs Planned Maintenance<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>08:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>06:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>10:42</var> UTC</small><br><strong>Scheduled</strong> - Sauce Labs will have a two hour additional maintenance window on March 20th, starting at 06:30 UTC and ending at 08:30 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our EU and US-East data centers. These maintenance actions may cause portions of the service (including running automated and manual tests) relating to iOS real devices to be unavailable for up to two hours.</p>tag:status.saucelabs.com,2005:Incident/202412252024-03-14T04:00:00Z2024-03-14T08:21:45Z2024-March-14 Resolved Service Incident<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>Resolved</strong> - Between 4:00-6:30 AM UTC, we were experiencing errors retrieving test artifacts for test results in our US-West-1 datacenter. This has now been resolved and all test results are available, no data loss was incurred.</p>tag:status.saucelabs.com,2005:Incident/202253572024-03-13T16:36:42Z2024-03-13T16:36:42Z2024-March-12 Service Incident<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>16:36</var> UTC</small><br><strong>Resolved</strong> - After taking remedial action, Samsung Real devices are available in all our data centers. This incident is now resolved.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>14:31</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>10:06</var> UTC</small><br><strong>Update</strong> - We continue to experience reduced availability of Samsung Real devices in our Public pool in the US-West-1 and EU-Central-1 data centers. We continue to investigate.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>22:40</var> UTC</small><br><strong>Update</strong> - We continue to experience reduced availability of Samsung Real devices in our Public pool in the US-West-1 and EU-Central-1 data centers. Investigation is underway.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>16:55</var> UTC</small><br><strong>Update</strong> - We are experiencing reduced availability of Samsung Real devices in our US-West-1 and EU-Central-1 data centers. We continue to investigate.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>14:12</var> UTC</small><br><strong>Investigating</strong> - We are experiencing reduced availability of Samsung Real devices in the US-West-1 data center. We are investigating.</p>tag:status.saucelabs.com,2005:Incident/202132972024-03-11T13:38:30Z2024-03-27T19:55:05Z2024-March-11 Service Incident<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>13:38</var> UTC</small><br><strong>Resolved</strong> - After taking remedial action, we are seeing error rates return to normal levels. This incident is now resolved.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>11:17</var> UTC</small><br><strong>Update</strong> - We are seeing elevated error rates in Desktop tests in the US-West-1 datacenter. We continue to investigate.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>10:14</var> UTC</small><br><strong>Investigating</strong> - We are currently seeing elevated error rates in Desktop tests in the US-West-1 datacenter. We are investigating.</p>tag:status.saucelabs.com,2005:Incident/198887752024-03-09T20:00:57Z2024-03-09T20:00:59ZSauce Labs Planned Maintenance<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>20:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>23:17</var> UTC</small><br><strong>Scheduled</strong> - Sauce Labs will have a two hour previously scheduled maintenance window on March 9th, starting at 18:00 UTC and ending at 20:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our US data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.</p>tag:status.saucelabs.com,2005:Incident/201785492024-03-06T19:37:32Z2024-03-06T19:37:32Z2024-March-6 Service Incident<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>19:37</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>19:03</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing intermittent issues loading real device test reports on the dashboard in our US West Data Center. We are investigating.</p>tag:status.saucelabs.com,2005:Incident/201701942024-03-06T09:52:30Z2024-03-06T09:52:30Z2024-March-5 Service Incident<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>09:52</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>21:57</var> UTC</small><br><strong>Monitoring</strong> - After taking remedial action, the redirect is working as expected. We are currently monitoring.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>21:12</var> UTC</small><br><strong>Investigating</strong> - We've identified redirect issues for Mobile Beta login on our Dashboard in both US-West-1 and EU-Central-1 Datacenters. Investigation is underway.</p>tag:status.saucelabs.com,2005:Incident/201139822024-02-29T23:19:30Z2024-03-12T12:32:21Z2024-February-29 Service Incident<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>23:19</var> UTC</small><br><strong>Resolved</strong> - After taking remedial action error rates in Desktop and Virtual Device tests are back to normal levels. This incident is resolved</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>22:02</var> UTC</small><br><strong>Update</strong> - We are currently seeing elevated error rates in Desktop and Virtual device tests in the US-West-1 datacenter. We are still investigating.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>20:43</var> UTC</small><br><strong>Investigating</strong> - We are currently seeing elevated error rates in Desktop and Virtual device tests in the US-West-1 datacenter. We are currently investigating.</p>tag:status.saucelabs.com,2005:Incident/200935832024-02-28T06:08:21Z2024-03-07T10:00:16Z2024-February-27 Service Incident<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>06:08</var> UTC</small><br><strong>Resolved</strong> - Real device availability and error rates for automated and live browser and virtual mobile device tests are within the normal levels in the US-West-1 data center.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>03:52</var> UTC</small><br><strong>Investigating</strong> - We are seeing elevated error rates for automated and live browser and virtual mobile device tests and intermittently unavailable real devices in our US-West datacenter. We are investigating.</p>tag:status.saucelabs.com,2005:Incident/200836522024-02-27T02:33:42Z2024-03-12T12:28:36Z2024-February-26 Service Incident<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>02:33</var> UTC</small><br><strong>Resolved</strong> - After taking remedial action, Real device availability and error rates are back to normal in the US-West-1 data center. All services are fully operational.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>02:02</var> UTC</small><br><strong>Monitoring</strong> - After taking remedial action, Real device availability and error rates are returning to normal levels in the US-West-1 data center. We are currently monitoring.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>01:12</var> UTC</small><br><strong>Investigating</strong> - We are currently seeing elevated error rates and device availability in Real device tests in our US-West-1 datacenter. We are currently investigating</p>tag:status.saucelabs.com,2005:Incident/194917402024-02-24T20:00:56Z2024-02-24T20:00:57ZSauce Labs Planned Maintenance<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>20:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>19:23</var> UTC</small><br><strong>Scheduled</strong> - Sauce Labs will have a two hour previously scheduled maintenance window on February 24th, starting at 18:00 UTC and ending at 20:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our EU-Central data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.</p>tag:status.saucelabs.com,2005:Incident/200237932024-02-19T22:12:13Z2024-03-12T11:38:29Z2024-February-19 Service Incident<p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>22:12</var> UTC</small><br><strong>Resolved</strong> - After taking remedial action, iOS 17 Real devices are available in US-West-1 data center. All services are fully operational.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>21:51</var> UTC</small><br><strong>Identified</strong> - We have identified the cause and taking remedial action.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>21:20</var> UTC</small><br><strong>Investigating</strong> - iOS 17 Real devices are currently unavailable in the US-West-1 data center. We are investigating.</p>tag:status.saucelabs.com,2005:Incident/200282042024-02-19T11:30:00Z2024-03-05T16:22:56Z2024-February-20 Resolved Service Incident<p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>11:30</var> UTC</small><br><strong>Resolved</strong> - Between 2024-Feb-19 11:20 UTC and 2024-Feb-20 10:20 UTC, error rates for desktop and virtual mobile device tests were elevated in our US-West-1 and EU-Central-1 data centers. We have taken remedial action. All services are fully operational.</p>tag:status.saucelabs.com,2005:Incident/199649982024-02-12T09:01:33Z2024-03-05T16:12:39Z2024-February-12 Service Incident<p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>09:01</var> UTC</small><br><strong>Resolved</strong> - After taking remedial action, we are seeing iOS 17 Real devices are now available again. This incident is resolved.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>08:44</var> UTC</small><br><strong>Investigating</strong> - iOS 17 Real devices are currently unavailable in the US-West-1 and EU-Central-1 data centers. We are investigating.</p>tag:status.saucelabs.com,2005:Incident/194917192024-02-10T20:00:56Z2024-02-10T20:00:58ZSauce Labs Planned Maintenance<p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>20:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>09:26</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>19:21</var> UTC</small><br><strong>Scheduled</strong> - Sauce Labs will have a two hour previously scheduled maintenance window on February 10th, starting at 18:00 UTC and ending at 20:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our EU and US data centers. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.</p>tag:status.saucelabs.com,2005:Incident/199401792024-02-08T16:33:21Z2024-03-05T16:10:12Z2024-February-8 Service Incident<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>16:33</var> UTC</small><br><strong>Resolved</strong> - After taking remedial action, we are seeing normal execution of Sauce Orchestrate tests on the US-West-1 data center. This incident is resolved.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>15:40</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>15:23</var> UTC</small><br><strong>Investigating</strong> - We are seeing elevated error rates for tests running via Sauce Orchestrate in the US-West-1 Datacenter. We are investigating.</p>tag:status.saucelabs.com,2005:Incident/199222322024-02-06T15:13:29Z2024-03-05T16:05:28Z2024-February-6 Service Incident<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>15:13</var> UTC</small><br><strong>Resolved</strong> - After taking remedial action, test results are being displayed on the live and automated test results pages in all our data centers. All services are fully operational.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>14:54</var> UTC</small><br><strong>Investigating</strong> - Live and automated test results are not being displayed on the test results page in all our data centers. We are investigating.</p>tag:status.saucelabs.com,2005:Incident/198972942024-02-03T20:00:09Z2024-02-03T20:00:09ZSauce Labs Emergency Maintenance<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>20:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>23:44</var> UTC</small><br><strong>Scheduled</strong> - Sauce Labs will have a 2 hour emergency maintenance window on February 3rd, starting at 18:00 UTC and ending at 20:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our US-West data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable during the window.</p>