2018-May 9 Service Incident
Incident Report for Sauce Labs Inc
Resolved
The corrected DNS entries appear to have fully propagated. All customers appear to be accessing our services normally. If problems continue, please contact us at help@saucelabs.com.
Posted 10 days ago. May 11, 2018 - 11:09 PDT
Update
The corrected DNS entries continue to propagate. Usage of our service has almost returned to normal levels, which suggests many customers are running tests normally; however, there are still reports of saucelabs.com and ondemand.saucelabs.com not resolving to the correct IP. Known workarounds can be found at: https://support.saucelabs.com/hc/en-us/articles/360004062474-Using-Sauce-Labs-while-new-DNS-entries-are-propagating-following-May-8-2018-incident
Posted 11 days ago. May 10, 2018 - 12:53 PDT
Update
We are continuing to monitor for any further issues.
Posted 12 days ago. May 09, 2018 - 18:07 PDT
Monitoring
The updated DNS entries for saucelabs.com and ondemand.saucelabs.com are still in the propagation process. Some users will be unable to run automated tests, reach our UI, start Sauce Connect, or use the REST API. Alternate means to use our service can be found at https://support.saucelabs.com/hc/en-us/articles/360004062474-Using-Sauce-Labs-while-new-DNS-entries-are-propagating-following-May-8-2018-incident-
Posted 12 days ago. May 09, 2018 - 18:06 PDT
This incident affected: Sauce Automated, Sauce Manual, Sauce Connect, REST API, Storage REST API, Web Application, saucelabs.com, wiki.saucelabs.com, Web Application — Archives Page, Analytics, and Real Device Testing.