Maintenance Windows for Sauce Labs
Customers may experience intermittent errors during automated browser and virtual mobile device tests in our US-West-1 datacenter. We are closely monitoring and investigating the affected services.
2022-May-25 Service Incident (3)
Incident
Report for Sauce Labs
Postmortem
Dates:
Wednesday May 25th 2022, 15:16 - 16:50 UTC
What happened:
Automated testing in our US-East-1 data center was not working as expected. Customers were either experiencing tests not starting or commands not executing correctly for active sessions.
Why it happened:
During routine maintenance, application configuration for a key service was improperly altered causing a deployment to break.
How we fixed it:
We redeployed the service with the proper configuration.
What we are doing to prevent it from happening again:
We are making certain sections of the application configuration more explicit and documented to prevent this from happening in the future.
Resolved
After taking remedial action we are seeing Headless tests starting as normal. All services are fully operational.
Update
Headless testing on our us-east-1 data center continues to get errors. Tests might start but will error out with 503 shortly after. We continue to investigate.
Investigating
Headless testing on our us-east-1 data center currently errors out with 503 error message. We are investigating.