Wednesday May 25th 2022, 03:00 - 8:11 UTC
Sauce Labs Live and Automated Real Device tests were not loading in the Sauce Labs UI in our US-West-1 Data Center.
An service provider connection input stream exception was raised, causing failure to do IO operations in our storage service which holds test page assets (logs, video, etc.)
We reset the affected services to initially solve the issue, storage service logic was reviewed and we did enhancements and planning internal monitoring measures to detect any future issues faster.
We are investigating how we can better ensure that we are correctly tracking connection health of services such as this.