Wednesday, March 10, 2021, 23:45 - Thursday, March 11, 2021 00:35 UTC
The Sauce Labs Real Device Cloud in our EU-Central-1 and US-West-1 data centers was experiencing a high error rate which caused automated and live tests to fail.
One of the third-party DNS providers used by Sauce Labs had an outage which caused external DNS lookups to fail. The high error rate caused a slow down on our internal DNS servers which also caused internal lookups to fail during this time frame.
After our DNS provider resolved their incident, automated and live test tests on Sauce Labs started to pass again.
We are migrating a set of internally used DNS names away from our external providers to reduce the load on our internal DNS infrastructure in case of external DNS issues.