All Systems Operational
Automated VM Testing Operational
Automated PC Testing   Operational
Automated Mac Testing   Operational
Automated iOS Simulator Testing   Operational
Automated Android Emulator Testing   Operational
Automated RDC Testing Operational
Automated RDC Testing, EU Data Center   Operational
Automated RDC Testing, US Data Center   Operational
Manual Testing Operational
Manual VM Testing   Operational
Manual RDC Testing   Operational
Sauce Connect Operational
Sauce Connect VM   Operational
Sauce Connect RDC   Operational
REST API Operational
REST API VMs   Operational
REST API RDC   Operational
Web Interface Operational
Sauce UI   Operational
Real Device Cloud UI   Operational
Analytics   Operational
saucelabs.com   Operational
Documentation Wiki   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Windows and Linux Wait Times ?
Fetching
OSX and iOS Wait Times ?
Fetching
Android Emulator Wait Times ?
Fetching
Past Incidents
Dec 11, 2018
Resolved - This incident has been resolved. Our public facing website is once again accessible. If you experience further problems, please contact support@saucelabs.com
Dec 11, 19:01 PST
Update - We are continuing to work on a fix for this issue.
Dec 11, 18:59 PST
Update - Our public facing website, saucelabs.com, is still not loading. Our web application can still be accessed at https://app.saucelabs.com/login. While we are working on a fix all of our services are still fully operational.
Dec 11, 17:01 PST
Identified - Our public facing website saucelabs.com is not loading. Our web application can still be accessed at https://app.saucelabs.com/login. No impact on any other services and we are taking remedial action.
Dec 11, 14:56 PST
Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018
Completed - The maintenance window has completed. Most Sauce Connect tunnels were stopped and customers will need to restart them. All services are fully operational.
Dec 8, 11:37 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 10:00 PST
Scheduled - Sauce Labs will have a two hour previously scheduled maintenance window on Saturday, December 8th, starting at 10:00am PDT and ending at 12:00pm PST.

During this maintenance window, we will be making updates to our infrastructure and services. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
Dec 3, 11:45 PST
Dec 7, 2018

No incidents reported.

Dec 6, 2018
Resolved - Our service has fully recovered. All systems are operational.
Dec 6, 10:27 PST
Monitoring - Our service is recovering. We are monitoring closely.
Dec 6, 10:20 PST
Investigating - Most of our services (running automated or manual tests, starting Sauce Connect tunnels, using the REST API) are not functioning. Our real device cloud is unaffected. We are investigating.
Dec 6, 10:15 PST
Resolved - This incident has been resolved.
Dec 6, 00:07 PST
Monitoring - Our services are returning to normal operational status. We are monitoring the situation closely.
Dec 6, 00:03 PST
Identified - We have isolated the problem to an issue with our database cluster. We are working to restore functionality.
Dec 5, 23:10 PST
Investigating - We are currently investigating this issue.
Dec 5, 22:28 PST
Dec 4, 2018
Resolved - Average Wait times for PC tests exceeded 30 seconds between 17:05 and 17:20 PDT. This is an informational post; we are not expecting ongoing issues.
Dec 4, 17:29 PST
Resolved - This incident has been resolved.
Dec 4, 02:59 PST
Identified - We have identified an issue which is preventing users on extended team management from running tests. We are working on a fix.
Dec 4, 02:47 PST
Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 29, 2018
Resolved - We've made changes to our WebUI that allow for better communication and load balancing with our REST API. Performance has improved and the intermittent issues appear to have been resolved. All services are fully operational.
Nov 29, 17:23 PST
Update - Our Web UI and REST API have been functioning normally, aside from one ten minute period of slowness around 12:30pm PST. We are continuing to look for the root cause.
Nov 29, 14:15 PST
Update - Our Web UI and REST API are functioning normally at the moment, but the root cause is still unknown and periods of slowness may return. We are continuing to investigate.
Nov 29, 11:23 PST
Investigating - Our Web UI and REST API are intermittently unavailable or responding slowly. We are investigating.
Nov 29, 10:31 PST
Nov 28, 2018

No incidents reported.

Nov 27, 2018
Postmortem - Read details
Dec 6, 07:26 PST
Resolved - On Tuesday, November 27th between 11:20 am and 1:50 pm PST our service had several sustained intervals of high wait times in our PC cloud. The root cause was identified as high demand exacerbated by a lack of resources on a proxy server cluster used to store test assets. Our long standing plan to increase capacity of both PC and Mac clouds will be executed tomorrow to prevent this type of incident in the future. Additionally, more resources have been added to the proxy cluster. All services are now fully operational.
Nov 27, 18:41 PST