Sauce Labs Inc Status

All Systems Operational

Automated VM Testing Operational

Automated PC Testing Operational

Automated Mac Testing Operational

Automated iOS Simulator Testing Operational

Automated Android Emulator Testing Operational

Automated RDC Testing Operational

Automated RDC Testing, EU Data Center Operational

Automated RDC Testing, US Data Center Operational

Manual Testing Operational

Manual VM Testing Operational

Manual RDC Testing Operational

Sauce Connect Operational

Sauce Connect VM Operational

Sauce Connect RDC Operational

REST API Operational

REST API VMs Operational

REST API RDC Operational

Web Interface Operational

Sauce UI Operational

Real Device Cloud UI Operational

Analytics Operational

saucelabs.com Operational

Documentation Wiki Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Windows and Linux Wait Times

Fetching

OSX and iOS Wait Times

Fetching

Android Emulator Wait Times

Fetching

Past Incidents

Dec 11, 2018

2018-December-11 Minor Service Incident

Resolved - This incident has been resolved. Our public facing website is once again accessible. If you experience further problems, please contact support@saucelabs.com
Dec 11, 19:01 PST

Update - We are continuing to work on a fix for this issue.
Dec 11, 18:59 PST

Update - Our public facing website, saucelabs.com, is still not loading. Our web application can still be accessed at https://app.saucelabs.com/login. While we are working on a fix all of our services are still fully operational.
Dec 11, 17:01 PST

Identified - Our public facing website saucelabs.com is not loading. Our web application can still be accessed at https://app.saucelabs.com/login. No impact on any other services and we are taking remedial action.
Dec 11, 14:56 PST

Dec 10, 2018

No incidents reported.

Dec 9, 2018

No incidents reported.

Dec 8, 2018

Sauce Labs Planned Maintenance: Saturday, December 8th, 10:00am-12:00pm PST

Completed - The maintenance window has completed. Most Sauce Connect tunnels were stopped and customers will need to restart them. All services are fully operational.
Dec 8, 11:37 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 10:00 PST

Scheduled - Sauce Labs will have a two hour previously scheduled maintenance window on Saturday, December 8th, starting at 10:00am PDT and ending at 12:00pm PST.

During this maintenance window, we will be making updates to our infrastructure and services. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
Dec 3, 11:45 PST

Dec 7, 2018

No incidents reported.

Dec 6, 2018

2018-December-6 Service Incident

Resolved - Our service has fully recovered. All systems are operational.
Dec 6, 10:27 PST

Monitoring - Our service is recovering. We are monitoring closely.
Dec 6, 10:20 PST

Investigating - Most of our services (running automated or manual tests, starting Sauce Connect tunnels, using the REST API) are not functioning. Our real device cloud is unaffected. We are investigating.
Dec 6, 10:15 PST

2018-December-5 Service Incident

Resolved - This incident has been resolved.
Dec 6, 00:07 PST

Monitoring - Our services are returning to normal operational status. We are monitoring the situation closely.
Dec 6, 00:03 PST

Identified - We have isolated the problem to an issue with our database cluster. We are working to restore functionality.
Dec 5, 23:10 PST

Investigating - We are currently investigating this issue.
Dec 5, 22:28 PST

Dec 4, 2018

2018-12-05 Resolved Service Incident - Information Only

Resolved - Average Wait times for PC tests exceeded 30 seconds between 17:05 and 17:20 PDT. This is an informational post; we are not expecting ongoing issues.
Dec 4, 17:29 PST

2018-December-04 Service Incident

Resolved - This incident has been resolved.
Dec 4, 02:59 PST

Identified - We have identified an issue which is preventing users on extended team management from running tests. We are working on a fix.
Dec 4, 02:47 PST

Dec 3, 2018

No incidents reported.

Dec 2, 2018

No incidents reported.

Dec 1, 2018

No incidents reported.

Nov 30, 2018

No incidents reported.

Nov 29, 2018

2018-November-29 Service Incident

Resolved - We've made changes to our WebUI that allow for better communication and load balancing with our REST API. Performance has improved and the intermittent issues appear to have been resolved. All services are fully operational.
Nov 29, 17:23 PST

Update - Our Web UI and REST API have been functioning normally, aside from one ten minute period of slowness around 12:30pm PST. We are continuing to look for the root cause.
Nov 29, 14:15 PST

Update - Our Web UI and REST API are functioning normally at the moment, but the root cause is still unknown and periods of slowness may return. We are continuing to investigate.
Nov 29, 11:23 PST

Investigating - Our Web UI and REST API are intermittently unavailable or responding slowly. We are investigating.
Nov 29, 10:31 PST

Nov 28, 2018

No incidents reported.

Nov 27, 2018

2018-11-27 Resolved Service Incident

Postmortem - Read details
Dec 6, 07:26 PST

Resolved - On Tuesday, November 27th between 11:20 am and 1:50 pm PST our service had several sustained intervals of high wait times in our PC cloud. The root cause was identified as high demand exacerbated by a lack of resources on a proxy server cluster used to store test assets. Our long standing plan to increase capacity of both PC and Mac clouds will be executed tomorrow to prevent this type of incident in the future. Additionally, more resources have been added to the proxy cluster. All services are now fully operational.
Nov 27, 18:41 PST