Sauce Labs Maintenance Windows for Sauce Labs
We are aware of and working to resolve intermittent WiFi connectivity and slowness issues affecting Android Real Devices in our US-West-1 data center. Please contact our Support team should you wish to report any such issues.

All Systems Operational
Automated Browser Testing Operational
US-West Operational
US-East (Headless) Operational
EU-Central Operational
Automated Virtual Mobile Device Testing Operational
US-West Operational
EU-Central Operational
Automated Real Device Testing Operational
US-West Operational
EU-Central Operational
Live Browser Testing Operational
US-West Operational
EU-Central Operational
Live Virtual Mobile Device Testing Operational
US-West Operational
EU-Central Operational
Live Real Device Testing Operational
US-West Operational
EU-Central Operational
API Testing (API Fortress) UI Operational
API Testing (API Fortress) Platform Operational
Sauce Connect Operational
US-West Operational
US-East (Headless) Operational
EU-Central Operational
Sauce Connect (Legacy RDC) Operational
US-West Operational
EU-Central Operational
IPSec VPN Operational
US-West Operational
EU-Central Operational
Visual Testing Hub Operational
Visual Testing Infrastructure Operational
Visual Testing REST API Operational
Sauce Labs REST API Operational
US-West Operational
US-East (Headless) Operational
EU-Central Operational
Legacy RDC REST API Operational
US-West Operational
EU-Central Operational
Sauce Labs UI Operational
US-West Operational
US-East (Headless) Operational
EU-Central Operational
Legacy RDC UI Operational
Visual Testing (Screener) UI Operational
Insights Operational
US-West Operational
EU-Central Operational
Billing Operational
US-West Operational
EU-Central Operational
saucelabs.com Operational
Sauce Labs Documentation Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Sauce Labs Planned Maintenance Oct 30, 17:00-19:00 UTC
Sauce Labs will have a two hour previously scheduled maintenance window on Saturday, October 30 2021, starting at 17:00 UTC and ending at 19:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our US-West-1 data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
Posted on Apr 13, 21:54 UTC
Sauce Labs Planned Maintenance Nov 6, 17:00-19:00 UTC
Sauce Labs will have a two hour previously scheduled maintenance window on Saturday, November 6 2021, starting at 17:00 UTC and ending at 19:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our EU-Central-1 data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
Posted on Apr 13, 22:02 UTC
Sauce Labs Planned Maintenance Dec 11, 18:00-20:00 UTC
Sauce Labs will have a two hour previously scheduled maintenance window on Saturday, December 11 2021, starting at 18:00 UTC and ending at 20:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our US-West-1 data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
Posted on Apr 13, 22:04 UTC
Sauce Labs Planned Maintenance Dec 18, 18:00-20:00 UTC
Sauce Labs will have a two hour previously scheduled maintenance window on Saturday, December 18 2021, starting at 18:00 UTC and ending at 20:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our EU-Central-1 data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
Posted on Apr 13, 22:06 UTC
System Metrics Month Week Day
US-West-1 Windows and Linux VM Wait Times ?
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US-West-1 OSX and iOS Wait Times ?
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US-West-1 Android Emulator Wait Times ?
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US-West-1 Concurrency REST API Response Times ?
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US-East-1 Headless Wait Times ?
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EU-Central-1 Windows and Linux Wait Times ?
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EU-Central-1 OSX and iOS Wait Times ?
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EU-Central-1 Android Emulator Wait Times ?
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EU-Central-1 Concurrency REST API Response Times ?
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Past Incidents
Sep 27, 2021

No incidents reported today.

Sep 26, 2021

No incidents reported.

Sep 25, 2021
Sauce Labs Unplanned Maintenance
Completed - The scheduled maintenance has been completed.
Sep 25, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 17:03 UTC
Scheduled - Sauce Labs will have an emergency maintenance window on Saturday, September 25th 2021 starting at 17:00 UTC and ending at 19:00 UTC. During this maintenance window, we will be making updates to our wireless infrastructure and services for our Real Device Cloud in our US-West-1 data center. These maintenance actions may cause this service to be intermittently unavailable. No other services will be affected.
Sep 24, 00:39 UTC
Sauce Labs Planned Maintenance
Completed - The scheduled maintenance has been completed.
Sep 25, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 17:00 UTC
Scheduled - Sauce Labs will have a two hour previously scheduled maintenance window on Saturday, September 25 2021, starting at 17:00 UTC and ending at 19:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our EU-Central-1 data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
Apr 13, 21:52 UTC
Sep 24, 2021

No incidents reported.

Sep 23, 2021

No incidents reported.

Sep 22, 2021
2021-September-22 Service Incident
Resolved - After making changes to resolve the issue, device availability is back to normal levels. This incident is resolved.
Sep 22, 13:58 UTC
Investigating - We are seeing an elevated proportion of unavailable Real Devices in our US-West-1 data center due to wifi issues. Customers may also be experiencing connectivity issues whilst running tests on these devices. We are investigating.
Sep 22, 10:52 UTC
Sep 21, 2021

No incidents reported.

Sep 20, 2021
2021-September-20 Service Incident
Resolved - We have identified the issue and deployed a fix. Real Device tests are working as expected.
Sep 20, 19:59 UTC
Identified - We have identified the issue and taken corrective action. Live and Automated Real Device tests are now running correctly but we are still experiencing issues displaying Real Device test history. We continue to work on the issue.
Sep 20, 14:38 UTC
Investigating - Live and Automated Real Device Testing and the Sauce Labs dashboard in our US-West-1 data center are running at a degraded level of performance, and errors are intermittently being experienced. We are investigating. This is a continuation of the issue experienced earlier today.
Sep 20, 13:20 UTC
2021-September-20 Resolved Service Incident
Resolved - Between 11:15 UTC and 11:55 UTC Real Device jobs in us-west-1 failed. The us-west-1 region's User Interface, app.saucelabs.com, was also experiencing errors after logging in.
Sep 20, 12:03 UTC
Sep 19, 2021
2021-September-19 Service Incident
Resolved - We have taken remedial measures and all Mac testing is back and running. All services are fully operational.
Sep 19, 16:47 UTC
Investigating - Mac tests (Live and Automated) are not starting in our EU data center. We are investigating.
Sep 19, 16:14 UTC
Sep 18, 2021
Sauce Labs Planned Maintenance
Completed - The scheduled maintenance has been completed.
Sep 18, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 17:01 UTC
Scheduled - Sauce Labs will have a two hour previously scheduled maintenance window on Saturday, September 18 2021, starting at 17:00 UTC and ending at 19:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our US-West-1 data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
Apr 13, 21:49 UTC
Sep 17, 2021

No incidents reported.

Sep 16, 2021
2021-September-16 Resolved Service Incident
Resolved - Between 16:59 and 17:08 UTC, a service responsible for user management had problems that would impact our UI, REST API, jobs and tunnels in the us-west-1 data center. We took remedial action and the problem was resolved.
Sep 16, 17:00 UTC
Sep 15, 2021

No incidents reported.

Sep 14, 2021
2021-September-14 Service Incident
Postmortem - Read details
Sep 21, 10:19 UTC
Resolved - All issues are resolved, the Real Device Live service is fully operational in all datacenters.
Sep 14, 14:01 UTC
Monitoring - We have taken remedial action for the Real Device Live service. We are monitoring.
Sep 14, 13:47 UTC
Investigating - Live Real Device tests in eu-central-1 are seeing sporadic errors while the session launches. We are investigating the Real Device service.
Sep 14, 12:47 UTC
Sep 13, 2021
2021-September-13 Service Incident
Postmortem - Read details
Sep 21, 10:18 UTC
Resolved - This incident has been resolved, all services are fully operational.
Sep 13, 07:39 UTC
Identified - We have identified the issue and taken action. Services are beginning to recover but we are still monitoring the issue.
Sep 13, 07:17 UTC
Update - We are continuing to investigate this issue.
Sep 13, 06:55 UTC
Investigating - Automated Browser, Virtual Mobile Device and Real Device tests are not starting. In addition, Sauce Connect Tunnels are not starting, the Sauce Labs REST API is not responding, and the Sauce Labs dashboard is not loading, all in our US-West-1 datacenter.
Sep 13, 06:53 UTC
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