Sauce Labs Maintenance Windows for Sauce Labs
We are experiencing an intermittent issue in our US-West-1 datacenter that causes elevated wait times and error rates when starting desktop browser and virtual mobile device tests. Until we address the underlying causes of this issue, we expect this issue to continue to reoccur. We will post incidents here on our status page as each instance of this issue occurs whilst we continue to work to address the underlying cause.
All Systems Operational
Automated Browser Testing Operational
US-West Operational
US-East (Headless) Operational
EU-Central Operational
Automated Virtual Mobile Device Testing Operational
US-West Operational
EU-Central Operational
Automated Real Device Testing Operational
US-West Operational
EU-Central Operational
Native Framework Mobile App Testing Operational
US-West Operational
EU-Central Operational
Live Browser Testing Operational
US-West Operational
EU-Central Operational
Live Virtual Mobile Device Testing Operational
US-West Operational
EU-Central Operational
Live Real Device Testing Operational
US-West Operational
EU-Central Operational
API Testing Operational
US-West Operational
EU-Central Operational
Legacy API Testing (apifortress.com) Operational
Visual Testing Operational
Visual Testing Hub Operational
Visual Testing Infrastructure Operational
Visual Testing REST API Operational
Legacy Visual Testing (Screener) UI Operational
Mobile Beta Testing (TestFairy) Operational
TestFairy Platform Operational
TestFairy UI Operational
Sauce Connect Operational
US-West Operational
US-East (Headless) Operational
EU-Central Operational
IPSec VPN Operational
US-West Operational
EU-Central Operational
Sauce Labs REST API Operational
US-West Operational
US-East (Headless) Operational
EU-Central Operational
Sauce Labs UI Operational
US-West Operational
US-East (Headless) Operational
EU-Central Operational
Insights Operational
US-West Operational
EU-Central Operational
Billing Operational
US-West Operational
EU-Central Operational
saucelabs.com Operational
Sauce Labs Documentation Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Sauce Labs Planned Maintenance Feb 11, 2023 18:00-20:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jan 05, 2023 - 15:50 UTC
Scheduled - Sauce Labs will have a two hour previously scheduled maintenance window on February 11th, starting at 18:00 UTC and ending at 20:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our US data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
Jan 05, 2023 - 15:46 UTC
Sauce Labs Planned Maintenance Feb 25, 2023 18:00-20:00 UTC
Sauce Labs will have a two hour previously scheduled maintenance window on February 25th, starting at 18:00 UTC and ending at 20:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our EU data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
Posted on Jan 05, 2023 - 15:53 UTC
System Metrics Month Week Day
US-West-1 Windows and Linux VM Wait Times ?
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US-West-1 OSX and iOS Wait Times ?
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US-West-1 Android Emulator Wait Times ?
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US-West-1 Concurrency REST API Response Times ?
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US-East-1 Headless Wait Times ?
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EU-Central-1 Windows and Linux Wait Times ?
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EU-Central-1 OSX and iOS Wait Times ?
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EU-Central-1 Android Emulator Wait Times ?
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EU-Central-1 Concurrency REST API Response Times ?
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Past Incidents
Feb 9, 2023

No incidents reported today.

Feb 8, 2023

No incidents reported.

Feb 7, 2023

No incidents reported.

Feb 6, 2023

No incidents reported.

Feb 5, 2023

No incidents reported.

Feb 4, 2023

No incidents reported.

Feb 3, 2023
2023-February-3 Service Incident 3
Resolved - After taking remedial action, we are seeing normal wait times and the error rates during session creation have subsided for desktop and virtual mobile device tests. This incident has been resolved.
Feb 3, 15:42 UTC
Monitoring - After taking remedial action, we are seeing normal wait times and the error rates during session creation have subsided for desktop and virtual mobile device tests. We are currently monitoring.
Feb 3, 15:00 UTC
Investigating - Desktop browser and virtual mobile device tests are again experiencing long wait times and a high rate of errors upon session start in our US-West-1 datacenter. This includes MacOS desktop, Windows desktop, Android emulator tests, and iOS simulator tests. We are investigating.
Feb 3, 13:22 UTC
2023-February-3 Service Incident 2
Resolved - After taking remedial action, we are seeing normal wait times and the error rates during session creation have subsided for desktop and virtual mobile device tests. This issue is resolved.
Feb 3, 10:59 UTC
Monitoring - After taking remedial action, we are seeing normal wait times and the error rates during session creation have subsided for desktop and virtual mobile device tests. We are currently monitoring.
Feb 3, 10:39 UTC
Update - Desktop and virtual mobile device tests are receiving long wait times and a high rate of errors upon session start. This includes MacOS desktop, Windows desktop, Android emulator tests, and iOS simulator tests. We are still investigating.
Feb 3, 07:17 UTC
Update - Desktop and virtual mobile device tests are receiving long wait times and a high rate of errors upon session start. This includes MacOS desktop, Windows desktop, Android emulator tests, and iOS simulator tests. We are investigating.
Feb 3, 07:16 UTC
Investigating - Desktop and virtual mobile device tests are receiving long wait times and a high rate of errors upon session start. This includes MacOS desktop, Windows desktop, Android emulator tests, and iOS simulator tests. We are investigating.
Feb 3, 06:22 UTC
2023-February-3 Service Incident
Resolved - After taking remedial action, we are seeing normal wait times and the error rates during session creation have subsided for desktop and virtual mobile device tests. This issue is resolved
Feb 3, 04:25 UTC
Update - After taking remedial action, we are seeing normal wait times and the error rates during session creation have subsided for desktop and virtual mobile device tests. We are currently monitoring.
Feb 3, 03:31 UTC
Monitoring - After taking remedial action, we are seeing normal wait times and the error rates during session creation have subsided for desktop and virtual mobile device tests. This incident is resolved.
Feb 3, 03:27 UTC
Update - We are continuing to investigate this issue.
Feb 3, 03:00 UTC
Investigating - Desktop and virtual mobile device tests are receiving long wait times and a high rate of errors upon session start. This includes MacOS desktop, Windows desktop, Android emulator tests, and iOS simulator tests. We are investigating.
Feb 3, 02:59 UTC
Feb 2, 2023
2023-February-2 Service Incident 3
Resolved - After taking remedial action, Real Device availability on US-West-1 data center is back at full capacity. This issue is now resolved, all services are fully operational.
Feb 2, 23:45 UTC
Investigating - We are currently experiencing decreased availability in our Real Device Cloud for the US-West-1 datacenter. We are currently investigating
Feb 2, 22:50 UTC
2023-February-2 Service Incident 2
Resolved - After taking remedial action, we are seeing normal wait times and the error rates during session creation have subsided for desktop and virtual mobile device tests. This incident is resolved.
Feb 2, 23:24 UTC
Update - We are continuing to investigate this issue.
Feb 2, 21:31 UTC
Investigating - Desktop and virtual mobile device tests are receiving long wait times and a high rate of errors upon session start. This includes MacOS desktop, Windows desktop, Android emulator tests, and iOS simulator tests. We are investigating.
Feb 2, 21:00 UTC
2023-February-2 Service Incident
Resolved - After taking remedial action, all Appium Real Device sessions are starting as expected on both EU-Central-1 and US-West-1 data centers. This issue is now resolved, all services are fully operational.
Feb 2, 16:09 UTC
Investigating - Some Appium sessions are not starting for Android and iOS apps on Real Devices on our US-West-1 and EU-Central-1 data centers. We are investigating.
Feb 2, 15:28 UTC
2023-February-1 Service Incident 2
Resolved - After taking remedial action, we are seeing normal wait times and error rates for MacOS and iOS simulator tests. This incident is resolved.
Feb 2, 00:48 UTC
Update - We are currently seeing an increase in error rates for MacOS and iOS simulator tests and are taking remedial action. We are continuing to investigate.
Feb 2, 00:03 UTC
Investigating - We are experiencing elevated wait times for MacOS and iOS simulator tests in our US datacenter, which may cause tests to be slow to start. We are investigating.
Feb 1, 23:01 UTC
Feb 1, 2023
2023-February-1 Service Incident
Resolved - Wait times have returned to normal levels. This incident is resolved.
Feb 1, 13:42 UTC
Investigating - We are experiencing elevated wait times for MacOS and iOS tests in our EU datacenter, which may cause tests to be slow to start. We are investigating.
Feb 1, 13:06 UTC
Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023
2023-January-26 Service Incident
Resolved - After taking remedial action, account sign-up via Google Auth and GitHub is available in both US-West-1 and EU-Central-1 Datacenters.
This issue is now resolved.
Jan 26, 23:19 UTC
Investigating - We are currently experiencing an issue with the Account Sign-Up process via Google Auth and GitHub in the US and EU Data Centers. Account creation via email sign-up is available. We are currently investigating.
Jan 26, 23:01 UTC
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