Sauce Labs Inc Status

All Systems Operational

Automated VM Testing Operational

Automated PC Testing Operational

Automated Mac Testing Operational

Automated iOS Simulator Testing Operational

Automated Android Emulator Testing Operational

Automated RDC Testing Operational

Automated RDC Testing, EU Data Center Operational

Automated RDC Testing, US Data Center Operational

Manual Testing Operational

Manual VM Testing Operational

Manual RDC Testing Operational

Sauce Connect Operational

Sauce Connect VM Operational

Sauce Connect RDC Operational

REST API Operational

REST API VMs Operational

REST API RDC Operational

Web Interface Operational

Sauce UI Operational

Real Device Cloud UI Operational

Analytics Operational

saucelabs.com Operational

Documentation Wiki Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Windows and Linux Wait Times

Fetching

OSX and iOS Wait Times

Fetching

Android Emulator Wait Times

Fetching

Past Incidents

Oct 22, 2018

No incidents reported today.

Oct 21, 2018

No incidents reported.

Oct 20, 2018

Sauce Labs Planned Maintenance: Saturday, October 20th, 10:00am-12:00pm PDT

Completed - The maintenance window has completed. All services are fully operational.
Oct 20, 11:58 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 10:00 PDT

Scheduled - Sauce Labs will have a two hour previously scheduled maintenance window on Saturday, October 20th, starting at 10:00am PDT and ending at 12:00pm PDT.

During this maintenance window, we will be making updates to our infrastructure and services. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
Oct 12, 16:43 PDT

Oct 19, 2018

2018-October-19 Minor Service Incident

Resolved - Amazon’s S3 incident has been resolved. Assets are being stored normally again. All systems are fully operational.
Oct 19, 11:39 PDT

Identified - Amazon’s S3 service is having an incident. Assets of completed tests run on Sauce Labs (videos, screenshots, logs) are stored on S3 and thus are not available. No other operations are affected. See https://status.aws.amazon.com/ [Amazon Simple Storage Service (N. California)] to follow Amazon’s progress on its incident.
Oct 19, 11:19 PDT

Oct 18, 2018

No incidents reported.

Oct 17, 2018

2018-October-17 Service Incident

Resolved - Our service has recovered entirely. All systems are fully operational.
Oct 17, 14:53 PDT

Update - All services appear to be functioning. We are in the final phase of monitoring.
Oct 17, 14:34 PDT

Update - Our service is showing signs of recovery. We are monitoring closely.
Oct 17, 13:52 PDT

Update - Our service continues to have problems running tests, starting Sauce Connect, and powering our web UI.
We've isolated the problem and are looking for solutions to free resources, manually restarting services,
and taking other advanced actions now.
Oct 17, 11:56 PDT

Update - We are continuing to work on a fix for this issue.
Oct 17, 10:36 PDT

Identified - We have identified an issue and we are working to implement a fix.
Oct 17, 08:46 PDT

Investigating - Automated and manual VM/emu/sim testing is unavailable, Sauce Connect (VM) tunnels are not starting and the Sauce Labs website and dashboard are unavailable. We are investigating.
Oct 17, 08:11 PDT

Oct 16, 2018

2018-October-16 Service Incident

Postmortem - Read details
Oct 19, 14:00 PDT

Resolved - This incident has been resolved.
Oct 16, 08:45 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 16, 08:30 PDT

Investigating - We are investigating an elevated rate of automated test execution failures and Live test session disconnections in our US real device cloud.
Oct 16, 07:48 PDT

Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018

No incidents reported.

Oct 10, 2018

No incidents reported.

Oct 9, 2018

2018-October-9 Service Incident

Postmortem - Read details
Oct 17, 11:24 PDT

Resolved - Wait times for our PC Cloud have returned to normal levels. All services are fully operational.
Oct 9, 13:49 PDT

Update - Wait times on our PC cloud have improved significantly, but are still not at normal levels. We are continuing to monitor the situation.
Oct 9, 13:31 PDT

Investigating - We are experiencing high wait times for tests run on our PC cloud. We are investigating.
Oct 9, 12:33 PDT

Oct 8, 2018

2018-October-7 Resolved Issue

Postmortem - Read details
Oct 19, 11:41 PDT

Resolved - On Sunday October 7, 2018, at about 1 pm PST, most parts of our service (running tests, Sauce Connect, the Web UI) stopped functioning. The root cause, a primary database server that ran out of memory, was identified in less than ten minutes. We failed over to a secondary database server and our service returned to full normal operation within the next five minutes. The total period of customer impact was about fifteen minutes. This will count as downtime against our service. Some customers may have had to restart tunnels after the event or seen tests fail during this period. Currently, all services are fully operational.
Oct 8, 13:44 PDT