2026-October-13 Service Incident
Update - We are continuing to work with our partners and relevant teams to investigate and resolve the ongoing issue in the EU-Central-1 data center. We will share further updates as more information becomes available.
Oct 13, 2026 - 15:39 UTC
Update - We are working closely with our third-party providers to resolve the ongoing issue in the EU-Central-1 data center. The investigation is ongoing.
Oct 13, 2026 - 13:30 UTC
Update - We have made progress in narrowing down the cause of the ongoing Sauce Labs UI issues in the EU-Central-1 data center. The investigation is ongoing.
Oct 13, 2026 - 11:38 UTC
Update - We are still experiencing issues with the Sauce Labs UI in the EU-Central-1 data center. We are continuing to investigate.
Oct 13, 2026 - 10:04 UTC
Investigating - We are experiencing an issue with the Sauce Labs UI in EU-Central-1 data center. We are investigating.
Oct 13, 2026 - 08:58 UTC
Uptime over the past 90 days. View historical uptime.
Automated Browser Testing Operational
US-West Operational
EU-Central Operational
Automated Virtual Mobile Device Testing Operational
US-West Operational
EU-Central Operational
Automated Real Device Testing Operational
US-West Operational
EU-Central Operational
US-East Operational
Asia-South Operational
Native Framework Mobile App Testing Operational
US-West Operational
EU-Central Operational
US-East Operational
Asia-South Operational
Live Browser Testing Partial Outage
US-West Operational
EU-Central Partial Outage
Live Virtual Mobile Device Testing Partial Outage
US-West Operational
EU-Central Partial Outage
Live Real Device Testing Partial Outage
US-West Operational
EU-Central Partial Outage
US-East Operational
Asia-South Operational
Visual Testing Operational
US-West Operational
EU-Central Operational
US-East Operational
Asia-South Operational
Mobile App Distribution Operational
Mobile App Distribution Platform Operational
Mobile App Distribution UI Operational
Sauce Connect Operational
US-West Operational
EU-Central Operational
US-East Operational
Asia-South Operational
IPSec VPN Operational
US-West Operational
EU-Central Operational
Sauce Labs REST API Operational
US-West Operational
EU-Central Operational
US-East Operational
Asia-South Operational
Sauce Labs Dashboard Operational
US-West Operational
EU-Central Operational
US-East Operational
Asia-South Operational
Insights Operational
US-West Operational
EU-Central Operational
US-East Operational
Asia-South Operational
AI Insights Operational
US-West Operational
EU-Central Operational
US-East Operational
Asia-South Operational
AI Authoring Operational
US-West Operational
EU-Central Operational
US-East Operational
Asia-South Operational
Billing Operational
US-West Operational
EU-Central Operational
Other Operational
saucelabs.com Operational
Sauce Labs Documentation Operational
support.saucelabs.com Operational
Error Reporting (Backtrace) Operational
US-West Operational
EU-Central Operational
US-East Operational
Asia-Northeast Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Sauce Labs Planned Maintenance - Error Reporting (Backtrace) Oct 14, 2026 15:00-17:00 UTC

Sauce Labs will have a two hour regularly scheduled maintenance window of Error Reporting (Backtrace) product on October 14th, starting at 15:00 UTC and ending at 17:00 UTC. During this maintenance window, we will be making updates to related infrastructure and services. These maintenance actions may cause portions of the service to be unavailable for up to two hours.
Posted on Oct 08, 2026 - 16:19 UTC
System Metrics Month Week Day
US-West-1 Windows and Linux VM Wait Times ?
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US-West-1 OSX and iOS Wait Times ?
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US-West-1 Android Emulator Wait Times ?
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EU-Central-1 Windows and Linux Wait Times ?
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EU-Central-1 OSX and iOS Wait Times ?
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EU-Central-1 Android Emulator Wait Times ?
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EU-Central-1 Concurrency REST API Response Times ?
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US-West-1 Concurrency REST API Response Times ?
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Oct 13, 2026

2026-October-13 Resolved Service Incident
Resolved - On 13 October, between 05:10 UTC and 05:45 UTC, we experienced elevated error rates for VDC, RDC, Sauce Connect, and IPSec services in the US-West-1 data center. The issue has been resolved. All services are now fully operational.
Oct 13, 10:09 UTC

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

Sauce Labs Planned Maintenance - US West
Completed - The scheduled maintenance has been completed.
Oct 10, 19:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 17:00 UTC
Scheduled - Sauce Labs will have a two hour previously scheduled maintenance window on October 10th, starting at 17:00 UTC and ending at 19:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our US West data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
Sep 8, 17:41 UTC
Sauce Labs Planned Maintenance - EU Central
Completed - The scheduled maintenance has been completed.
Oct 10, 17:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 15:00 UTC
Scheduled - Sauce Labs will have a two hour previously scheduled maintenance window on October 10th, starting at 15:00 UTC and ending at 17:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our EU Central data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
Sep 8, 17:39 UTC
Sauce Labs Planned Maintenance - US East
Completed - The scheduled maintenance has been completed.
Oct 10, 15:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 13:01 UTC
Scheduled - Sauce Labs will have a two hour previously scheduled maintenance window on October 10th starting at 13:00 UTC and ending at 15:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our US East data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
Sep 8, 17:35 UTC
Sauce Labs Planned Maintenance - Asia South
Completed - The scheduled maintenance has been completed.
Oct 10, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 11:00 UTC
Scheduled - Sauce Labs will have a two hour previously scheduled maintenance window on October 10th starting at 11:00 UTC and ending at 13:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our Asia South data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
Oct 2, 17:26 UTC

Oct 9, 2026

No incidents reported.

Oct 8, 2026

2026-October-08 Service Incident
Resolved - After taking remedial action, the error ingestion issue in Error Reporting (Backtrace) has been resolved. All services are fully operational.
Oct 8, 18:50 UTC
Monitoring - The root cause of error ingestion for Error Reporting (Backtrace) has been identified. Remediation has been applied, and we are actively monitoring the situation.
Oct 8, 17:20 UTC
Update - We are continuing to investigate this issue.
Oct 8, 16:52 UTC
Investigating - We are experiencing a degradation in error ingestion for Error Reporting (Backtrace) using crashpad on Android and Linux across all Data Centers. We are currently investigating.
Oct 8, 16:48 UTC

Oct 7, 2026

Sauce Labs Planned Maintenance - Error Reporting (Backtrace)
Completed - The scheduled maintenance has been completed.
Oct 7, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 15:00 UTC
Scheduled - Sauce Labs will have a two hour regularly scheduled maintenance window of Error Reporting (Backtrace) product on October 7th, starting at 15:00 UTC and ending at 17:00 UTC. During this maintenance window, we will be making updates to related infrastructure and services. These maintenance actions may cause portions of the service to be unavailable for up to two hours.
Oct 1, 19:01 UTC

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

Sauce Labs Planned Maintenance - Error Reporting (Backtrace)
Completed - The scheduled maintenance has been completed.
Sep 30, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 15:00 UTC
Scheduled - Sauce Labs will have a two hour regularly scheduled maintenance window of Error Reporting (Backtrace) product on September 30th, starting at 15:00 UTC and ending at 17:00 UTC. During this maintenance window, we will be making updates to related infrastructure and services. These maintenance actions may cause portions of the service to be unavailable for up to two hours.
Sep 27, 19:55 UTC
2026-September-30 Service Incident
Resolved - Real Device test error rates have returned to normal in the EU-Central-1 data center. All services are fully operational.
Sep 30, 11:18 UTC
Investigating - We are currently seeing elevated error rates for real device tests in EU-Central-1 data center. We are investigating.
Sep 30, 10:04 UTC

Sep 29, 2026

No incidents reported.

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