Sauce Labs Maintenance Windows for Sauce Labs
We are aware of ongoing, intermittent errors relating to tests utilizing our storage service. We are working on rectifying this.
2022-August-11 Service Incident
Investigating - Mac Desktop and Mobile Tests in the US-West-1 data center have elevated error rates and may fail to start.
We are investigating.
Aug 11, 21:35 UTC
Automated Browser Testing Degraded Performance
US-West Degraded Performance
US-East (Headless) Operational
EU-Central Operational
Automated Virtual Mobile Device Testing Degraded Performance
US-West Degraded Performance
EU-Central Operational
Automated Real Device Testing Degraded Performance
US-West Degraded Performance
EU-Central Operational
Native Framework Mobile App Testing Degraded Performance
US-West Degraded Performance
EU-Central Operational
Live Browser Testing Degraded Performance
US-West Degraded Performance
EU-Central Operational
Live Virtual Mobile Device Testing Degraded Performance
US-West Degraded Performance
EU-Central Operational
Live Real Device Testing Degraded Performance
US-West Degraded Performance
EU-Central Operational
API Testing Operational
US-West Operational
EU-Central Operational
Legacy API Testing (apifortress.com) Operational
Visual Testing Degraded Performance
Visual Testing Hub Degraded Performance
Visual Testing Infrastructure Operational
Visual Testing REST API Operational
Legacy Visual Testing (Screener) UI Operational
Mobile Beta Testing (TestFairy) Operational
TestFairy Platform Operational
TestFairy UI Operational
Sauce Connect Operational
US-West Operational
US-East (Headless) Operational
EU-Central Operational
IPSec VPN Operational
US-West Operational
EU-Central Operational
Sauce Labs REST API Operational
US-West Operational
US-East (Headless) Operational
EU-Central Operational
Sauce Labs UI Operational
US-West Operational
US-East (Headless) Operational
EU-Central Operational
Insights Operational
US-West Operational
EU-Central Operational
Billing Operational
US-West Operational
EU-Central Operational
saucelabs.com Operational
Sauce Labs Documentation Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Sauce Labs Planned Maintenance Aug 13, 17:00-19:00 UTC
Sauce Labs will have a two hour previously scheduled maintenance window on August 13, starting at 17:00 UTC and ending at 19:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our US data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
Posted on Aug 1, 07:50 UTC
Sauce Labs Planned Maintenance Aug 20, 17:00-19:00 UTC
Sauce Labs will have a two hour previously scheduled maintenance window on August 20, starting at 17:00 UTC and ending at 19:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our EU data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to two hours.
Posted on Aug 1, 07:52 UTC
System Metrics Month Week Day
US-West-1 Windows and Linux VM Wait Times ?
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US-West-1 OSX and iOS Wait Times ?
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US-West-1 Android Emulator Wait Times ?
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US-West-1 Concurrency REST API Response Times ?
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US-East-1 Headless Wait Times ?
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EU-Central-1 Windows and Linux Wait Times ?
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EU-Central-1 OSX and iOS Wait Times ?
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EU-Central-1 Android Emulator Wait Times ?
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EU-Central-1 Concurrency REST API Response Times ?
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Past Incidents
Aug 12, 2022

No incidents reported today.

Aug 11, 2022
2022-August-11 Resolved Service Incident
Resolved - Between 05:00 UTC and 13:15 UTC We experienced elevated 5xx error rate on all automated tests (Virtual and Real Device Cloud) in our US-West-1 Data Center. This issue is now resolved, all services are fully operational.
Aug 11, 13:00 UTC
Aug 10, 2022
2022-August-10 Service Incident
Resolved - We have identified the issue and deployed a fix. All services are fully operational.
Aug 10, 18:56 UTC
Investigating - We are experiencing issues with live tests on iOS 15+ real devices in our US West and EU Central Data Centers causing black screen on launch. We are currently investigating.
Aug 10, 17:51 UTC
Aug 9, 2022

No incidents reported.

Aug 8, 2022
2022-August-8 Service Incident
Resolved - After taking remedial action access to our TestFairy/Mobile Beta Testing platform UI has been restored.
Aug 8, 09:26 UTC
Investigating - Our TestFairy/Mobile Beta Testing platform UI is currently down. We are investigating.
Aug 8, 09:22 UTC
Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022
2022-August-5 Service Incident
Resolved - After taking remedial action, error rates on Windows, which were specific to Firefox testing, have decreased to normal levels. All services are fully operational.
Aug 5, 01:51 UTC
Update - We’ve seen storage error rates go down to normal levels but we are seeing high error rates on Windows both on our US and EU data centers. We are investigating.
Aug 5, 00:04 UTC
Investigating - We are seeing an elevated number of errors on our storage service affecting our Virtual and Real Device Cloud as well as any saucectl test in our US Data Center. We are investigating.
Aug 4, 23:27 UTC
Aug 4, 2022
2022-August-4 Resolved Service Incident
Resolved - Between 14:17 and 14:24 UTC today, a deployment and rollback of a service caused our dashboard to be unresponsive in our US-West-1 data center. In addition, Sauce Connect tunnels failed between 14:17 and 14:55.
Aug 4, 15:00 UTC
2022-August-4 Service Incident 2
Resolved - The Android real devices in US-West-1 are back online and available for testing.
Aug 4, 14:02 UTC
Monitoring - Android devices in our US-West-1 datacenter are now recovering. We will continue to monitor the recovery.
Aug 4, 12:46 UTC
Investigating - In our US-West-1 data center, a limited number of Android devices are currently available. We are investigating.
Aug 4, 10:59 UTC
2022-August-4 Service Incident
Resolved - App storage error rates are now back to normal levels along with Mac wait times being at expected levels. All services are fully operational.
Aug 4, 06:35 UTC
Monitoring - After taking remedial action we are seeing Mac wait times come down to normal levels and error rates on tests using app storage are coming down. We are monitoring.
Aug 4, 05:54 UTC
Update - We continue to see an elevated number of errors on our storage service. We additionally see intermittent high wait times on our Mac cloud. We continue to investigate.
Aug 4, 03:50 UTC
Investigating - We are seeing an elevated number of errors on our storage service affecting our Virtual and Real Device Cloud as well as any saucectl test in our US Data Center. We are investigating.
Aug 4, 02:55 UTC
Aug 3, 2022
2022-August-03 Service Incident
Resolved - This incident has been resolved.
Aug 3, 08:42 UTC
Identified - We have identified the issue and taken corrective action. Headless tests are now running, but we are still working to bring the issue to full resolution.
Aug 3, 08:11 UTC
Investigating - Automated tests are failing to start in our US-East-1 Headless data center. We are investigating.
Aug 3, 06:07 UTC
Aug 2, 2022
2022-August-2 Service Incident 2
Postmortem - Read details
Aug 9, 13:26 UTC
Resolved - After taking remedial action access to our TestFairy/Mobile Beta Testing platform UI has been restored. We are working on identifying the root cause.
Aug 2, 09:17 UTC
Investigating - Our TestFairy/Mobile Beta Testing platform UI is currently down. We are investigating.
Aug 2, 08:40 UTC
2022-August-02 Service Incident
Resolved - Error rates for Emulator, Simulator, and Real Device app tests have subsided in US-West-1. The issue is now resolved.
Aug 2, 09:03 UTC
Update - Error rates continue to be elevated on Emulator, Simulator and Real Device app tests in US-West-1. We are working on identifying the root cause.
Aug 2, 03:46 UTC
Investigating - We are experiencing elevated error rates starting Emulator, Simulator, or Real Device app tests in US-West-1 due to application storage related issue. We are investigating
Aug 2, 01:35 UTC
Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022
2022-July-29 Service Incident
Resolved - We've taken remedial action and the error rates for app testing in US-West-1 have subsided.
Jul 29, 14:51 UTC
Investigating - We are seeing elevated error rates while starting Emulator, Simulator, or Real Device app tests in US-West-1. We are investigating.
Jul 29, 11:11 UTC
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