We are experiencing intermittent issues with iOS Simulators and MacOS desktop browser tests in our US-West data center, caused by a third-party service disruption. Our engineering team is actively coordinating with the provider to restore full service.
We have identified the root cause and deployed a fix for this issue. All services are fully operational.
Posted Feb 23, 2026 - 22:31 UTC
Update
We have identified the root cause and are working on implementing a fix. We are continuing to investigate.
Posted Feb 23, 2026 - 19:40 UTC
Investigating
We are seeing an increase in automated tests using Sauce Connect failing with “Misconfigured -- No active tunnel found for provided identifier” errors in the US-West-1 data center. We are actively investigating.
Posted Feb 23, 2026 - 17:22 UTC
This incident affected: Automated Browser Testing (US-West), Automated Virtual Mobile Device Testing (US-West), Automated Real Device Testing (US-West), Sauce Connect (US-West), and US-West.
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