We are experiencing cellular connectivity issues affecting 10% of private RDC devices in our US datacenter. A carrier technician is currently on site investigating the issue.
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After taking remedial action, Sauce Connect tunnels have returned to normal operation in our US-West-1 and EU-Central-1 Data Centers. This incident is resolved.
Posted May 16, 2023 - 15:33 UTC
Identified
We are seeing errors for some customers when starting Sauce Connect tunnels in our US-West-1 & EU-Central-1 Data Centers. We are investigating.
Posted May 16, 2023 - 14:42 UTC
This incident affected: Automated Browser Testing (US-West, US-East (Headless), EU-Central), Automated Virtual Mobile Device Testing (US-West, EU-Central), Automated Real Device Testing (US-West, EU-Central, US-East), Live Browser Testing (US-West, EU-Central), Live Virtual Mobile Device Testing (US-West, EU-Central), Live Real Device Testing (US-West, EU-Central, US-East), Sauce Connect (US-West, US-East (Headless), EU-Central), and Sauce Labs REST API (US-West, US-East (Headless), EU-Central).