Maintenance Windows for Sauce Labs
We are currently aware of an ongoing issue impacting the Talkback functionality on our Real Device Cloud. Our team is actively working to resolve this as quickly as possible.
2024-May-29 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Wednesday May 29 2024, 15:50 - 20:00 UTC
What happened:
Tests leveraging Sauce Connect 5 Tunnels created during the time of the incident failed.
Why it happened:
A change was released to introduce new functionality that unintentionally prevented newly-created Sauce Connect 5 Tunnels from passing traffic.
How we fixed it:
The deployment was reverted and Sauce Connect 5 Tunnels created during the time of the incident were shut down.
What we are doing to prevent it from happening again:
We’re investing in additional validation checks for Sauce Connect 5.
Resolved
Between 1550 and 2330 UTC, some customers running tests with Sauce Connect 5 tunnels that were created between 1550 and 2100 UTC may have experienced test failures in the US-West-1 and EU-Central-1 Data Centers. The error in the tests would be reported as "Infrastructure Error -- The Sauce VMs failed to start the browser or device". The issue is now resolved. All services are fully operational.