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2024-May-29 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Wednesday May 29 2024, 15:50 - 20:00 UTC
What happened:
Tests leveraging Sauce Connect 5 Tunnels created during the time of the incident failed.
Why it happened:
A change was released to introduce new functionality that unintentionally prevented newly-created Sauce Connect 5 Tunnels from passing traffic.
How we fixed it:
The deployment was reverted and Sauce Connect 5 Tunnels created during the time of the incident were shut down.
What we are doing to prevent it from happening again:
We’re investing in additional validation checks for Sauce Connect 5.
Resolved
Between 1550 and 2330 UTC, some customers running tests with Sauce Connect 5 tunnels that were created between 1550 and 2100 UTC may have experienced test failures in the US-West-1 and EU-Central-1 Data Centers. The error in the tests would be reported as "Infrastructure Error -- The Sauce VMs failed to start the browser or device". The issue is now resolved. All services are fully operational.