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We are actively working with our third-party provider to resolve an issue affecting access to the Sauce Labs UI in EU-Central-1 Data Center. This message will remain in place until normal operations resume. Thank you for your patience while we work toward a resolution.
2026-July-1 Resolved Service Incident 1
Incident
Report for Sauce Labs
Postmortem
Dates:
Wednesday July 1st 2026, 17:02 UTC - 21:31 UTC
What happened:
macOS 14 tests in the US West and EU Central data centers were unable to start.
Why it happened:
An internal datasource was unavailable due to a missing configuration entry.
How we fixed it:
The missing entry was replaced.
What we are doing to prevent it from happening again:
Safeguards have been put in place to prevent in-use datasource removal from configuration.
Resolved
On July 1st between 17:02 UTC and 21:31 UTC, macOS 14 tests were failing to start in the US-West and EU-Central data centers. This issue has been resolved. All services are fully operational.