Maintenance Windows for Sauce Labs
We are currently performing maintenance that will affect the initiation of new Sauce Connect tunnel instances. The maintenance is expected to be completed by 2:00 PM PST. We appreciate your understanding and patience as we work to enhance our service.
2023-Aug-21 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Monday August 21st 2023, 07:50 - 08:17 UTC
What happened:
Customers experienced intermittent issues loading various components in the Sauce Labs web application.
Why it happened:
Some transient failures between our public cloud providers resulted in timeouts between components, leading to errors in the Sauce Labs web application.
How we fixed it:
The transient failures went away on their own.
What we are doing to prevent it from happening again:
No specific actions are being taken to prevent this in the future other than our continual focus on improving the resiliency of our architecture.
Resolved
We have identified the root cause, and the Sauce Labs Dashboard is now loading successfully in all our Data Centers. All services are fully operational.
Monitoring
The Sauce Labs Dashboard is now loading successfully in all our Data Centers. We are monitoring.
Investigating
The Sauce Labs Dashboard is intermittently failing to load in all our Data Centers. We are investigating.
This incident affected: Sauce Labs Dashboard (US-West, EU-Central).