Maintenance Windows for Sauce Labs
Sauce Labs will have a four hour previously scheduled maintenance window on Wednesday, July 10th, starting at 04:00 UTC and ending at 08:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our US West data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to four hours.
2024-January-25 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Thursday January 25th 2024, 16:59 - 18:45 UTC
What happened:
New user registration was unavailable during the incident timeline.
Why it happened:
The API limit for registering a new user was triggered, which prevented new users from being able to sign up for services.
How we fixed it:
The API limit was increased, which resolved the incident.
What we are doing to prevent it from happening again:
We are improving the monitoring and alerting of the impacted API.
Resolved
We have identified and resolved the issue. All services are fully operational.
Monitoring
We have fixed the root cause and currently monitoring
Investigating
Users in Europe signing up for new account might experience failures. We are investigating.
This incident affected: Sauce Labs Dashboard (EU-Central).