Sauce Labs Partially Degraded Service
We are currently experiencing a slight reduction in available public and private iOS devices in the EU-Central Data Center. We expect to restore full availability for all iOS users in the EU-Central Data Center by tomorrow, Thursday, July 3, 2025, end of day

2024-January-25 Service Incident

Incident Report for Sauce Labs

Postmortem

Dates:

Thursday January 25th 2024, 16:59 - 18:45 UTC

What happened:

New user registration was unavailable during the incident timeline.

Why it happened:

The API limit for registering a new user was triggered, which prevented new users from being able to sign up for services. 

How we fixed it:

The API limit was increased, which resolved the incident.

What we are doing to prevent it from happening again:

We are improving the monitoring and alerting of the impacted API.

Posted Jan 30, 2024 - 16:26 UTC

Resolved

We have identified and resolved the issue. All services are fully operational.
Posted Jan 25, 2024 - 21:15 UTC

Monitoring

We have fixed the root cause and currently monitoring
Posted Jan 25, 2024 - 19:14 UTC

Investigating

Users in Europe signing up for new account might experience failures. We are investigating.
Posted Jan 25, 2024 - 17:31 UTC
This incident affected: Sauce Labs Dashboard (EU-Central).