Tuesday February 14th 2023, 21:00 - 23:32 UTC
Throughout the incident, several customers could not resolve ondemand.saucelabs.com, which caused any API calls to that URL for those impacted customers to fail.
Adding a third DNS provider coincided with a few customers reporting that they could not resolve ondemand.saucelabs.com. The new DNS provider was removed out of caution; further investigation did not reveal a direct link from this change to the outage.
No specific restorative action was taken. A DNS change made during the incident was reverted out of caution.
In our first maintenance window of March, we successfully added the new DNS provider and have not seen any issues.