Maintenance Windows for Sauce Labs
We are currently performing maintenance that will affect the initiation of new Sauce Connect tunnel instances. The maintenance is expected to be completed by 2:00 PM PST. We appreciate your understanding and patience as we work to enhance our service.
2025-February-21 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Saturday February 22nd 2025, 00:00 - 04:46 UTC
What happened:
Customers were unable to create SauceConnect tunnels in our US-West-1 and EU-Central-1 regions.
Why it happened:
The SSL certificate for the Sauce Connect frontend had expired.
How we fixed it:
The certificate was renewed and deployed to the affected regions.
What we are doing to prevent it from happening again:
We are improving our alerting around SSL certificate expiration.
Resolved
All services are now operating as normal. This incident is resolved.
Identified
We have identified the issue and have taken a remedial action. We are monitoring.
Update
We are continuing to investigate this issue.
Investigating
New Sauce Connect Tunnels are not able to be created on our US-West-1 & EU-Central-1 Datacenters. We are investigating.
This incident affected: Sauce Connect (US-West, EU-Central).