Sauce Labs Partially Degraded Service
We are currently experiencing a slight reduction in available public and private iOS devices in the EU-Central Data Center. We expect to restore full availability for all iOS users in the EU-Central Data Center by tomorrow, Thursday, July 3, 2025, end of day

2022-August-4 Service Incident 2

Incident Report for Sauce Labs

Postmortem

Dates:

Thursday August 4th 2022, 10:00 - 12:25 UTC

What happened:

A partial network outage within our infrastructure caused a number of physical devices to become unavailable for a period of time. 

Why it happened:

A network switch within Sauce Labs’ data center went offline causing a portion of our physical devices to become unreachable. This marked them unavailable for automated and manual testing within the Sauce Labs’ platform. 

How we fixed it:

We power cycled the impacted switch and the affected devices became available. 

What we are doing to prevent it from happening again:

We are looking into ways we can add redundancy so that similar events are not as impactful in the future.

Posted Aug 16, 2022 - 17:03 UTC

Resolved

The Android real devices in US-West-1 are back online and available for testing.
Posted Aug 04, 2022 - 14:02 UTC

Monitoring

Android devices in our US-West-1 datacenter are now recovering. We will continue to monitor the recovery.
Posted Aug 04, 2022 - 12:46 UTC

Investigating

In our US-West-1 data center, a limited number of Android devices are currently available. We are investigating.
Posted Aug 04, 2022 - 10:59 UTC
This incident affected: Automated Real Device Testing (US-West), Live Real Device Testing (US-West), and Native Framework Mobile App Testing (US-West).