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2022-August-4 Service Incident 2
Incident
Report for Sauce Labs
Postmortem
Dates:
Thursday August 4th 2022, 10:00 - 12:25 UTC
What happened:
A partial network outage within our infrastructure caused a number of physical devices to become unavailable for a period of time.
Why it happened:
A network switch within Sauce Labs’ data center went offline causing a portion of our physical devices to become unreachable. This marked them unavailable for automated and manual testing within the Sauce Labs’ platform.
How we fixed it:
We power cycled the impacted switch and the affected devices became available.
What we are doing to prevent it from happening again:
We are looking into ways we can add redundancy so that similar events are not as impactful in the future.
Resolved
The Android real devices in US-West-1 are back online and available for testing.
Monitoring
Android devices in our US-West-1 datacenter are now recovering. We will continue to monitor the recovery.
Investigating
In our US-West-1 data center, a limited number of Android devices are currently available. We are investigating.
This incident affected: Automated Real Device Testing (US-West), Live Real Device Testing (US-West), and Native Framework Mobile App Testing (US-West).