Maintenance Window
We are experiencing intermittent issues with iOS Simulators and MacOS desktop browser tests in our US-West data center, caused by a third-party service disruption. Our engineering team is actively coordinating with the provider to restore full service.
2025-October-29 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Monday, October 27th 2025, 15:27 UTC - Wednesday, October 29th 2025, 11:34 UTC.
What happened:
Real Device Live Testing availability gradually decreased in the US-West-1 data center.
Why it happened:
A product defect was introduced which caused Live Testing sessions on Real Devices to fail to start.
How we fixed it:
We performed a rollback to the previous working release.
What we are doing to prevent it from happening again:
We have improved monitoring & alerting and enhanced our post-deployment validation processes.
Resolved
After taking remedial action, live tests on Real Devices are now running normally in the US-West-1 Data Center. All services are fully operational.
Investigating
We are currently experiencing issues with live test execution on Real Devices for IOS and Android in the US-West-1 datacenter. We are investigating.
This incident affected: Live Real Device Testing (US-West).