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2024-February-27 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Saturday February 24th 2023, 01:00 UTC to Wednesday February 28th 2023, 23:14 UTC
What happened:
Increased network load which led to intermittent test slowness or failures.
Why it happened:
An update was automatically triggered when a customer test was executed which led to increased network load.
How we fixed it:
Deployed new images for impacted operating systems.
What we are doing to prevent it from happening again:
Ensure new images do not auto update and improve alerting on this condition.
Resolved
Real device availability and error rates for automated and live browser and virtual mobile device tests are within the normal levels in the US-West-1 data center.
Investigating
We are seeing elevated error rates for automated and live browser and virtual mobile device tests and intermittently unavailable real devices in our US-West datacenter. We are investigating.
This incident affected: Automated Browser Testing (US-West), Automated Virtual Mobile Device Testing (US-West), Automated Real Device Testing (US-West), Live Browser Testing (US-West), Live Virtual Mobile Device Testing (US-West), Live Real Device Testing (US-West), and Sauce Labs REST API (US-West).