Sauce Labs Maintenance Windows for Sauce Labs
Customers may experience intermittent errors during automated browser and virtual mobile device tests in our US-West-1 datacenter. We are closely monitoring and investigating the affected services.
2024-February-27 Service Incident
Incident Report for Sauce Labs


Saturday February 24th 2023, 01:00 UTC to Wednesday February 28th 2023, 23:14 UTC

What happened:

Increased network load which led to intermittent test slowness or failures.

Why it happened:

An update was automatically triggered when a customer test was executed which led to increased network load.

How we fixed it:

Deployed new images for impacted operating systems.

What we are doing to prevent it from happening again:

Ensure new images do not auto update and improve alerting on this condition.

Posted Mar 07, 2024 - 10:00 UTC

Real device availability and error rates for automated and live browser and virtual mobile device tests are within the normal levels in the US-West-1 data center.
Posted Feb 28, 2024 - 06:08 UTC
We are seeing elevated error rates for automated and live browser and virtual mobile device tests and intermittently unavailable real devices in our US-West datacenter. We are investigating.
Posted Feb 28, 2024 - 03:52 UTC
This incident affected: Automated Browser Testing (US-West), Automated Virtual Mobile Device Testing (US-West), Automated Real Device Testing (US-West), Live Browser Testing (US-West), Live Virtual Mobile Device Testing (US-West), Live Real Device Testing (US-West), and Sauce Labs REST API (US-West).