We are actively working with our third-party provider to resolve an issue affecting access to the Sauce Labs UI in EU-Central-1 Data Center. This message will remain in place until normal operations resume. Thank you for your patience while we work toward a resolution.
On 13 October, between 05:10 UTC and 05:45 UTC, we experienced elevated error rates for VDC, RDC, Sauce Connect, and IPSec services in the US-West-1 data center. The issue has been resolved. All services are now fully operational.
Posted Oct 13, 2026 - 10:09 UTC
This incident affected: Automated Browser Testing (US-West), Automated Virtual Mobile Device Testing (US-West), Automated Real Device Testing (US-West), Live Browser Testing (US-West), Live Virtual Mobile Device Testing (US-West), Live Real Device Testing (US-West), Sauce Connect (US-West), Visual Testing (US-West), IPSec VPN (US-West), and Native Framework Mobile App Testing (US-West).
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