Partially Degraded Service
We are currently experiencing a slight reduction in available public and private iOS devices in the EU-Central Data Center. We expect to restore full availability for all iOS users in the EU-Central Data Center by tomorrow, Thursday, July 3, 2025, end of day
2025-May-14 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Wednesday May 14th 2025, 08:00 UTC - 09:03 UTC
What happened:
An authentication failure lead to Real Device live & automated app tests our in US-East-4 Datacenter.
Why it happened:
Connections from the App Storage service failed due to a database issue.
How we fixed it:
The database cluster required restarting.
What we are doing to prevent it from happening again:
Database clean-ups will be done only during maintenance windows.
Resolved
After taking remedial action, app uploads and testing are now both working correctly. This incident is resolved
Investigating
We are currently seeing errors in uploading and installing apps in our US-East-4 Datacenter. We are investigating.
This incident affected: Automated Real Device Testing (US-East), Live Real Device Testing (US-East), and Native Framework Mobile App Testing (US-East).