Sauce Labs Maintenance Windows for Sauce Labs
We are aware of and working to resolve intermittent WiFi connectivity and slowness issues affecting Android Real Devices in our US-West-1 data center. During a maintenance window on September 25, we made changes to our wireless infrastructure which has greatly improved the situation, but we are still monitoring and working on further improvements. Please contact our Support team should you wish to report any such issues.

2021-March-23 Service Incident
Incident Report for Sauce Labs


Tuesday, March 23, 11:07 - 17:57 UTC

What happened:

Customers conducting live testing with Android Emulators, iOS Simulators and some desktop browsers in our EU-Central-1 data center experienced the session video continuously reloading when trying to interact with it, making live testing unusable.

Why it happened:

A collector component was deployed to the production environment. This component's main responsibility was to maintain the state of internal resources of the Sauce Labs platform. Due to a bug in one of the algorithms the state information of shared resources was removed. As a result a live testing component wasn’t able to operate properly. 

How we fixed it:

The issue was resolved by the package rollback of the collector component.

What we are doing to prevent it from happening again:

We are Improving observability & monitoring of shared components and implementing better alerting based on discovered log anomalies within a specific time window of a configuration change event.

Posted Apr 01, 2021 - 09:17 UTC

After taking remedial action, live testing is back to normal. All services are fully operational.
Posted Mar 23, 2021 - 17:57 UTC
We've taken remedial action and have seen live testing is back to normal functionality. We are monitoring
Posted Mar 23, 2021 - 17:48 UTC
Live testing in EU-Central-1 data center is still experiencing issues. We continue to investigate
Posted Mar 23, 2021 - 17:34 UTC
In Live Testing in our EU-Central-1 data center, the live video is intermittently reloading, causing the test session to be unusable. We are investigating.
Posted Mar 23, 2021 - 16:19 UTC
This incident affected: Live Virtual Mobile Device Testing (EU-Central) and Live Browser Testing (EU-Central).