Maintenance Windows for Sauce Labs
We are currently performing maintenance that will affect the initiation of new Sauce Connect tunnel instances. The maintenance is expected to be completed by 2:00 PM PST. We appreciate your understanding and patience as we work to enhance our service.
2025-May-6 Resolved Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Tuesday April 6th 2025, 03:38 UTC - 03:58 UTC
What happened:
RDC devices were unavailable in the EU-Central-1 Datacenter.
Why it happened:
There was a DNS caching failure during a third party provider’s maintenance.
How we fixed it:
Availability was restored automatically, after the instances completed their start-up.
What we are doing to prevent it from happening again:
We will update our DNS caching for better fault tolerance.
Resolved
Between 03:38 - 03:58 UTC, Real Devices in our EU data center were unavailable. After taking remedial action, the issue has been resolved. All services are fully operational.