June 8th 2022, 12:20 - 12:58 UTC
Virtual device test results were not available on the Sauce Labs dashboard for our EU-Central-1 data center.
A SQL query with inefficient parameters was executed and caused api service to wait for its response, which took a long time to finish. This caused a build up of waiting requests and timeouts were hit waiting for responses.
We canceled the long running query unblocking all other requests.
We have optimized the query.