Sauce Labs Maintenance Windows for Sauce Labs
Customers may experience intermittent errors during automated browser and virtual mobile device tests in our US-West-1 datacenter. We are closely monitoring and investigating the affected services.
2024-Mar-25 Resolved Service Incident
Incident Report for Sauce Labs


Monday March 25th 2024, 14:47 - 14:59 UTC

What happened:

Automated and live tests for virtual and real device clouds in the US West region failed.

Why it happened:

An invalid configuration was deployed that prevented connections from being accepted.

How we fixed it:

We rolled back the configuration to the previous version.

What we are doing to prevent it from happening again:

The underlying cause for the misconfiguration of the service, a template logic error, was fixed.

Posted Apr 09, 2024 - 14:23 UTC

Between 14:48 - 14:58 UTC, a configuration change on our side resulted in test failures reaching We have identified the issue and taken remedial action.
Posted Mar 25, 2024 - 16:06 UTC