Maintenance Windows for Sauce Labs
Customers may experience intermittent errors during automated browser and virtual mobile device tests in our US-West-1 datacenter. We are closely monitoring and investigating the affected services.
2024-Mar-25 Resolved Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Monday March 25th 2024, 14:47 - 14:59 UTC
What happened:
Automated and live tests for virtual and real device clouds in the US West region failed.
Why it happened:
An invalid configuration was deployed that prevented connections from being accepted.
How we fixed it:
We rolled back the configuration to the previous version.
What we are doing to prevent it from happening again:
The underlying cause for the misconfiguration of the service, a template logic error, was fixed.
Resolved
Between 14:48 - 14:58 UTC, a configuration change on our side resulted in test failures reaching ondemand.us-west-1.saucelabs.com. We have identified the issue and taken remedial action.