Maintenance Windows for Sauce Labs
We are currently aware of an ongoing issue impacting the Talkback functionality on our Real Device Cloud. Our team is actively working to resolve this as quickly as possible.
2024-Mar-25 Resolved Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Monday March 25th 2024, 14:47 - 14:59 UTC
What happened:
Automated and live tests for virtual and real device clouds in the US West region failed.
Why it happened:
An invalid configuration was deployed that prevented connections from being accepted.
How we fixed it:
We rolled back the configuration to the previous version.
What we are doing to prevent it from happening again:
The underlying cause for the misconfiguration of the service, a template logic error, was fixed.
Resolved
Between 14:48 - 14:58 UTC, a configuration change on our side resulted in test failures reaching ondemand.us-west-1.saucelabs.com. We have identified the issue and taken remedial action.