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2024-May-2 Resolved Service Incident
Incident Report for Sauce Labs
Postmortem

Dates:

Thursday May 2 2024, 09:30 - 11:00 UTC

What happened:

There was reduced availability of Real devices for customers. 

Why it happened:

An internal API change resulted in devices being incorrectly marked as unavailable.

How we fixed it:

We rolled back the change introduced in a recent deployment.

What we are doing to prevent it from happening again:

We are updating the dependency to improve error handling.

Posted May 23, 2024 - 10:06 UTC

Resolved
Between 9:30 AM and 11:00 AM UTC, we were experiencing decreasing availability of Real Devices in all data centers. This has now been resolved and device availability is at normal levels.
Posted May 02, 2024 - 11:00 UTC