Partially Degraded Service
We are currently experiencing a slight reduction in available public and private iOS devices in the EU-Central Data Center. We expect to restore full availability for all iOS users in the EU-Central Data Center by tomorrow, Thursday, July 3, 2025, end of day
2024-May-2 Resolved Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Thursday May 2 2024, 09:30 - 11:00 UTC
What happened:
There was reduced availability of Real devices for customers.
Why it happened:
An internal API change resulted in devices being incorrectly marked as unavailable.
How we fixed it:
We rolled back the change introduced in a recent deployment.
What we are doing to prevent it from happening again:
We are updating the dependency to improve error handling.
Resolved
Between 9:30 AM and 11:00 AM UTC, we were experiencing decreasing availability of Real Devices in all data centers. This has now been resolved and device availability is at normal levels.