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2024-June-14 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Wednesday June 14th 2024, 10:30 - 19:20 UTC
What happened:
Customers may have received intermittent 503 errors when running tests.
Why it happened:
A required network component on a node crashed during automated restarts and did not automatically recover.
How we fixed it:
We recovered the impacted node, which allowed the network component to start correctly.
What we are doing to prevent it from happening again:
We have improved the alerting for the network component to ensure automated upgrades and restarts complete correctly.
Resolved
After taking remedial action, all services are operating as normal. This incident is resolved.
Investigating
We are currently seeing intermittent issues when running automated tests in our US West Data center. Users would encounter the "503 Service Unavailable" error on their end. We are investigating.
This incident affected: Automated Browser Testing (US-West), Automated Virtual Mobile Device Testing (US-West), Automated Real Device Testing (US-West, US-East), and Native Framework Mobile App Testing (US-West).