Sauce Labs Partially Degraded Service
We are currently experiencing a slight reduction in available public and private iOS devices in the EU-Central Data Center. We expect to restore full availability for all iOS users in the EU-Central Data Center by tomorrow, Thursday, July 3, 2025, end of day

2025-July-2 Service Incident

Incident Report for Sauce Labs

Resolved

Our Android devices are now fully operational in EU-Central Data Center. We are currently experiencing a slight reduction in available public and private iOS devices in the EU-Central Data Center, which is leading to degraded availability for our iOS user base. We have identified the root cause and implementing a final fix. We expect to restore full availability for all iOS users by tomorrow, Thursday, July 3, 2025, end of day
Posted Jul 02, 2025 - 20:11 UTC

Update

We are actively working on a solution to resolve the networking issues being seen in the EU datacenter, which involves replacing failed hardware. A high error rate will continue to be seen with EU Real Device tests in the meantime.
Posted Jul 02, 2025 - 16:19 UTC

Update

We have identified a networking issue in the EU-Central-1 datacenter, resulting in a high error rate in EU Real Device tests. We are continuing to investigate.
Posted Jul 02, 2025 - 11:50 UTC

Update

We are continuing to see reduced availability of Real Devices in our EU-Central-1 datacenter. We are continuing to investigate.
Posted Jul 02, 2025 - 11:12 UTC

Investigating

We are currently experiencing reduced availability of Real Devices in our EU-Central-1 datacenter. We are investigating.
Posted Jul 02, 2025 - 10:11 UTC
This incident affected: Automated Real Device Testing (EU-Central), Live Real Device Testing (EU-Central), and Native Framework Mobile App Testing (EU-Central).