Maintenance Window
We are currently experiencing a slight reduction in available public and private iOS devices in the EU-Central Data Center. We expect to restore full availability for all iOS users in the EU-Central Data Center by tomorrow, Thursday, July 3, 2025, end of day
2025-July-2 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Wednesday July 2nd 2025, 09:74 UTC - 17:19 UTC.
What happened:
Approximately half of our real devices in the EU-Central-1 datacenter became unavailable for testing.
Why it happened:
There was a critical failure with a device within our network infrastructure.
How we fixed it:
The issue was resolved by replacing the failed device.
What we are doing to prevent it from happening again:
We are reviewing the current network infrastructure strategy to improve resiliency.
Resolved
Our Android devices are now fully operational in EU-Central Data Center. We are currently experiencing a slight reduction in available public and private iOS devices in the EU-Central Data Center, which is leading to degraded availability for our iOS user base. We have identified the root cause and implementing a final fix. We expect to restore full availability for all iOS users by tomorrow, Thursday, July 3, 2025, end of day
Update
We are actively working on a solution to resolve the networking issues being seen in the EU datacenter, which involves replacing failed hardware. A high error rate will continue to be seen with EU Real Device tests in the meantime.
Update
We have identified a networking issue in the EU-Central-1 datacenter, resulting in a high error rate in EU Real Device tests. We are continuing to investigate.
Update
We are continuing to see reduced availability of Real Devices in our EU-Central-1 datacenter. We are continuing to investigate.
Investigating
We are currently experiencing reduced availability of Real Devices in our EU-Central-1 datacenter. We are investigating.
This incident affected: Automated Real Device Testing (EU-Central), Live Real Device Testing (EU-Central), and Native Framework Mobile App Testing (EU-Central).