Thursday, March 18, 2021 16:48 UTC - 18:08 UTC
RDC automated tests failed to upload assets to our EU and US data centers, causing the test reports on the Sauce Labs UI to be displayed as in-progress indefinitely.
During the course of normal security related work involving policy and group updates, certain permissions related to Amazon S3 access were changed for one of our service accounts, which was incorrectly placed in one of the groups. This prevented the service from uploading assets to AWS.
The service account was added to a group that allows read/write access to S3.
We will create new service accounts in the proper groups and implement the necessary policy changes to ensure the correct access rights are in place.