Maintenance Windows for Sauce Labs
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2024-July-8 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
07/08/2024 18:21 UTC to 07/08/2024 19:13 UTC
What happened:
Many pages of our website were unreachable or prohibitively slow. Potential customers couldn’t visit our website and existing customers who use our site as a login area may have been hindered.
.
Why it happened:
Our CMS provider, Contentful, was experiencing an outage which meant that we couldn’t generate pages.
How we fixed it:
Contentful resolved the outage.
What we are doing to prevent it from happening again:
We are switching our website from on-demand rendering to build-time rendering, this means the pages are built at runtime and served from a CDN, so no need for real-time rendering.
Resolved
After taking remedial action all services are operating as normal. This incident is resolved.
Investigating
We are currently seeing saucelabs.com website pages loading slow and throwing errors. We are investigating.
This incident affected: Other (saucelabs.com).