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2025-May-14 Service Incident 1
Incident
Report for Sauce Labs
Postmortem
Dates:
Thursday May 13th 2025, 10:26 UTC - Friday May 14th 2025 16:48 UTC
What happened:
Video recordings for Android tests intermittently failed in the US-West-1 datacenter.
Why it happened:
A service involved in capturing recordings entered a deadlocked state when receiving a specific combination of requests and options.
How we fixed it:
We cleared the deadlocked service.
What we are doing to prevent it from happening again:
We are introducing additional monitors and automatic recovery for the deadlocked condition.
Resolved
We have identified the root cause and deployed a fix for this issue. This incident is resolved.
Update
We are continuing to investigate this issue.
Investigating
We are currently investigating an issue where video recordings for Android tests are intermittently missing in our US West Datacenter. The issue began on May 13th at approximately 13:00 CEST.
This incident affected: Automated Real Device Testing (US-West) and Live Real Device Testing (US-West).