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2024-February-19 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Monday February 19th 2024, 17:30 UTC - Monday February 19th, 23:06 UTC
What happened:
Real Devices in our US-West-1 data center running iOS 17 were degraded and may intermittently have disconnected a user. Additionally, at times, iOS 17 Real Devices may have been unavailable for use.
Why it happened:
Real Devices running iOS 17 experienced an unknown gradual degradation over time.
How we fixed it:
Real Devices running iOS 17 were restarted.
What we are doing to prevent it from happening again:
We are working to improve our observability of iOS 17 and improving iOS 17-specific design elements for Real Devices.
Resolved
After taking remedial action, iOS 17 Real devices are available in US-West-1 data center. All services are fully operational.
Identified
We have identified the cause and taking remedial action.
Investigating
iOS 17 Real devices are currently unavailable in the US-West-1 data center. We are investigating.
This incident affected: Automated Real Device Testing (US-West), Live Real Device Testing (US-West), and Native Framework Mobile App Testing (US-West).