Sauce Labs Maintenance Windows for Sauce Labs
Customers may experience intermittent errors during automated browser and virtual mobile device tests in our US-West-1 datacenter. We are closely monitoring and investigating the affected services.
2024-February-19 Service Incident
Incident Report for Sauce Labs


Monday February 19th 2024, 17:30 UTC - Monday February 19th, 23:06 UTC

What happened:

Real Devices in our US-West-1 data center running iOS 17 were degraded and may intermittently have disconnected a user. Additionally, at times, iOS 17 Real Devices may have been unavailable for use.

Why it happened:

Real Devices running iOS 17 experienced an unknown gradual degradation over time.

How we fixed it:

Real Devices running iOS 17 were restarted.

What we are doing to prevent it from happening again:

We are working to improve our observability of iOS 17 and improving iOS 17-specific design elements for Real Devices.

Posted Mar 12, 2024 - 11:38 UTC

After taking remedial action, iOS 17 Real devices are available in US-West-1 data center. All services are fully operational.
Posted Feb 19, 2024 - 22:12 UTC
We have identified the cause and taking remedial action.
Posted Feb 19, 2024 - 21:51 UTC
iOS 17 Real devices are currently unavailable in the US-West-1 data center. We are investigating.
Posted Feb 19, 2024 - 21:20 UTC
This incident affected: Automated Real Device Testing (US-West), Live Real Device Testing (US-West), and Native Framework Mobile App Testing (US-West).