Wednesday May 17th 2023, 18:44 - 19:30 UTC
During a secondary router upgrade in our EU-Central datacenter, network traffic was dropped in our virtual Mac Cloud.
There was a misconfiguration within the network of our Mac Cloud virtualization vendor that was uncovered during the secondary router upgrade.
Traffic was routed back to the primary router. Once traffic reverted to using the primary Mac Cloud link, service was restored.
During a recent maintenance window, we worked with the vendor to address the misconfiguration and tested the failover process. The router upgrade will be scheduled for the next EU Maintenance window.