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2024-September-9 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Friday September 6 2024, 20:30 UTC - Monday September 9 2024, 11:57 UTC
What happened:
RDC devices in the US-West had intermittent connectivity issues.
Why it happened:
An unexpected, intermittent DNS resolution failure began occurring after a new DNS
server was added.
How we fixed it:
The faulty DNS server was removed.
What we are doing to prevent it from happening again:
Additional monitoring for this particular network failure was added.
Resolved
After taking remedial action all services are operating as normal. This incident is resolved.
Update
We are currently seeing intermittent network connectivity issues in Live and Automated Real Device tests in the US-West-1 Data Center. We are still investigating.
Investigating
We are currently seeing intermittent network connectivity issues in iOS Live and Automated Real Device tests in the US-West-1 Data Center. We are investigating.
This incident affected: Automated Real Device Testing (US-West), Live Real Device Testing (US-West), and Native Framework Mobile App Testing (US-West).