Thursday November 16th 2023, 16:11 - Sunday 19 November 06:20 UTC
A subset of customers and prospects intermittently experienced 403 responses and/or partial page loads for the Sauce Labs marketing website.
While rolling out new network security features, a specific rule was set to a sensitivity level that resulted in false positives triggering in some conditions.
The sensitivity level of the offending rule was decreased.
We have improved the dashboard for all rules, introduced alerts for rule thresholds being exceeded, and improved our ability to quickly filter through logs to identify false positives.