Sauce Labs Maintenance Windows for Sauce Labs
Customers may experience intermittent errors during automated browser and virtual mobile device tests in our US-West-1 datacenter. We are closely monitoring and investigating the affected services.
2023-November-19 Service Incident
Incident Report for Sauce Labs


Thursday November 16th 2023, 16:11 - Sunday 19 November 06:20 UTC

What happened:

A subset of customers and prospects intermittently experienced 403 responses and/or partial page loads for the Sauce Labs marketing website.

Why it happened:

While rolling out new network security features, a specific rule was set to a sensitivity level that resulted in false positives triggering in some conditions.

How we fixed it:

The sensitivity level of the offending rule was decreased.

What we are doing to prevent it from happening again:

We have improved the dashboard for all rules, introduced alerts for rule thresholds being exceeded, and improved our ability to quickly filter through logs to identify false positives.

Posted Jan 10, 2024 - 08:45 UTC

After taking remedial action, is now loading successfully. All services are fully operational.
Posted Nov 19, 2023 - 06:47 UTC
We have identified the root cause and a fix is being implemented.
Posted Nov 19, 2023 - 06:04 UTC
Some users may receive a 403 response or notice broken images on The Sauce Labs application is unaffected. We are investigating.
Posted Nov 19, 2023 - 05:34 UTC
This incident affected: Other (