Maintenance Windows for Sauce Labs
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2023-November-19 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Thursday November 16th 2023, 16:11 - Sunday 19 November 06:20 UTC
What happened:
A subset of customers and prospects intermittently experienced 403 responses and/or partial page loads for the Sauce Labs marketing website.
Why it happened:
While rolling out new network security features, a specific rule was set to a sensitivity level that resulted in false positives triggering in some conditions.
How we fixed it:
The sensitivity level of the offending rule was decreased.
What we are doing to prevent it from happening again:
We have improved the dashboard for all rules, introduced alerts for rule thresholds being exceeded, and improved our ability to quickly filter through logs to identify false positives.
Resolved
After taking remedial action, saucelabs.com is now loading successfully. All services are fully operational.
Identified
We have identified the root cause and a fix is being implemented.
Investigating
Some users may receive a 403 response or notice broken images on saucelabs.com. The Sauce Labs application is unaffected. We are investigating.
This incident affected: Other (saucelabs.com).