Maintenance Window

Starting July 31, 2026, Sauce Labs will no longer accept traffic from Sauce Connect 4 . Customers must upgrade to Sauce Connect 5 to continue using Sauce Connect Proxy.

Subscribe to UpdatesSubscribe

Get email notifications whenever Sauce Labs creates, updates or resolves an incident.

Email address:

Enter OTP:

Resend OTP in: seconds

Didn't receive the OTP? Resend OTP

By subscribing you agree to our Privacy Policy.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Get text message notifications whenever Sauce Labs creates or resolves an incident.

Country code:

Phone number:

Change number Enter OTP:

Resend OTP in: 30 seconds

Didn't receive the OTP? Resend OTP

Message and data rates may apply. By subscribing you agree to our Privacy Policy, the Atlassian Terms of Service, and the Atlassian Privacy Policy. This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Get incident updates and maintenance status messages in Slack.

Subscribe via Slack

By subscribing you acknowledge our Privacy Policy. In addition, you agree to the Atlassian Cloud Terms of Service and acknowledge Atlassian's Privacy Policy.

Get webhook notifications whenever Sauce Labs creates an incident, updates an incident, resolves an incident or changes a component status.

Webhook URL:

The URL we should send the webhooks to

Email address:

We'll send you email if your endpoint fails

By subscribing you agree to our Privacy Policy.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Follow @sauceops or view our profile.

Visit our support site.

Get the Atom Feed or RSS Feed.

2021-October-5 Resolved Service Incident

Incident Report for Sauce Labs

Resolved

Between 17:15 and 17:35 UTC a service responsible for managing Sauce Connect tunnels was updated and caused tests to not obtain tunnels as it should in our US-WEST-1 data center. We took remedial action and the problem was resolved.

Posted Oct 05, 2021 - 17:30 UTC