Maintenance Windows for Sauce Labs
Customers may experience intermittent errors during automated browser and virtual mobile device tests in our US-West-1 datacenter. We are closely monitoring and investigating the affected services.
2021-February-11 Resolved Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
February 11 05:45 - February 11 07:00 PST
What happened:
The Application Storage service in Sauce Labs EU-Central-1 Data Center was experiencing issues resulting in intermittent HTTP status code 500 errors when uploading files and starting tests using applications in storage.
Why it happened:
An unexpected API change was introduced in one of the third-party components that the Application Storage service is interacting with to store and retrieve its data.
How we fixed it:
Our Application Storage client code was been patched to update the way we work with this third-party service.
What we are doing to prevent it from happening again:
We are monitoring API changes in related third-party components, so that we are able to react in advance of changes having an impact on our service.
Resolved
Between 13:40 and 14:50 EST, uploading apps in Live Testing intermittently failed with error 500. In addition, starting Automated and Live a tests with mobile apps in Sauce Application Storage intermittently failed with application installation errors. This affected the EU-Central data center only.