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2022-June-10 Resolved Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
June 10th 2022, 17.19 - 17:26 UTC
What happened:
Visual testing builds were not working as expected. Customers were either experiencing builds not finishing or builds being queued for active sessions.
Why it happened:
During a service deployment, a network resource was not released properly causing the service to take longer than expected to start.
How we fixed it:
We cleaned up the resources manually to speed up the start time.
What we are doing to prevent it from happening again:
We are updating the cluster configuration so resources are available more quickly.
Resolved
Between 17:19 UTC and 17:26 UTC we experienced an issue causing intermittent Visual build failures. We took remedial action and the problem was resolved. All services are fully operational.