Sauce Labs Partially Degraded Service
We are currently experiencing a slight reduction in available public and private iOS devices in the EU-Central Data Center. We expect to restore full availability for all iOS users in the EU-Central Data Center by tomorrow, Thursday, July 3, 2025, end of day

2022-June-08 Resolved Service Incident

Incident Report for Sauce Labs

Postmortem

Dates:

Wednesday June 8th 2022, 14:12 to 16:46 UTC

What happened:

Approximately 25% of Sauce Connect tunnel creations were erroring in our EU-Central-1 data center

Why it happened:

An improperly configured resource was added to the pool of Sauce Connect servers.

How we fixed it:

The misconfigured resource was removed from the pool of Sauce Connect servers.

What we are doing to prevent it from happening again:

Documentation and processes around configuring and deploying new Sauce Connect servers has been improved and peer reviewed.

Posted Jul 04, 2022 - 09:04 UTC

Resolved

EU-Central-1 Sauce Connect Tunnels were unable to start about ~25% of the time on Jun 8th 2:00 UTC to 14:00 UTC 2022. We took remedial action and all services are fully operational.
Posted Jun 08, 2022 - 08:30 UTC