We are experiencing an intermittent issue in our US-West-1 datacenter that causes elevated wait times and error rates when starting desktop browser and virtual mobile device tests. Until we address the underlying causes of this issue, we expect this issue to continue to reoccur. We will post incidents here on our status page as each instance of this issue occurs whilst we continue to work to address the underlying cause.
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After taking remedial action, both EU-Central-1 and US-West-1 Real Device Clouds have full device availability and sessions are starting as expected. This issue is now resolved, and all services are fully operational.
Posted Jan 11, 2023 - 17:59 UTC
We are continuing to investigate this issue.
Posted Jan 11, 2023 - 17:58 UTC
EU-Central-1 datacenter has recovered Real Device Cloud. We are still currently experiencing decreased availability in our Real Device Cloud for the US-West-1 datacenter. Live sessions are slow to load. We investigating.
Posted Jan 11, 2023 - 17:33 UTC
We are currently experiencing decreased availability in our Real Device Cloud for the US-West-1 & Eu-Central-1 datacenters. We are currently investigating
Posted Jan 11, 2023 - 17:09 UTC
This incident affected: Automated Real Device Testing (US-West, EU-Central) and Live Real Device Testing (US-West, EU-Central).