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2024-September-30 Resolved Service Incident

Incident Report for Sauce Labs

Postmortem

Dates:

Monday September 30 2024, 15:53 - 16:10 UTC

What happened:

The Sauce Labs WebUI in the EU Central 1 datacenter was inaccessible.

Why it happened:

The gateway in front of https://app.eu-central-1.saucelabs.com/ was misconfigured.

How we fixed it:

The gateway was rolled back to the previous working version.

What we are doing to prevent it from happening again:

Synthetic monitoring for https://app.eu-central-1.saucelabs.com/ has been improved.

Posted Apr 01, 2025 - 15:31 UTC

Resolved

Between 15:53 - 16:11 UTC, Sauce Labs dashboard was unavailable in our EU Data Center. The access has been restored and all services are operational.
Posted Sep 30, 2024 - 16:41 UTC
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