Sauce Labs Maintenance Windows for Sauce Labs
The APAC-Southeast-1 REST API and app.apac-southeast-1.saucelabs.com UI are returning errors and not usable at the moment. We are taking remedial action
2022-August-10 Service Incident
Incident Report for Sauce Labs
Postmortem

Dates:

Wednesday August 10th 2022, 14:35 - 17:55 UTC

What happened:

We deployed a release that resulted in black screen errors by customers who tried to launch any new RDC Live Testing sessions for iOS 15+ devices.

Why it happened:

When deploying a release that was meant to address an issue with typing in iOS 16 we introduced an issue with receiving screen recording events in iOS 15+ devices due to the version of Xcode we upgraded to in the release. 

How we fixed it:

We rolled back the release and the version of Xcode. 

What we are doing to prevent it from happening again:

We are continuing to look into the original issue and will be improving our observability to better detect issues with LiveTesting.

Posted Aug 22, 2022 - 11:46 UTC

Resolved
We have identified the issue and deployed a fix. All services are fully operational.
Posted Aug 10, 2022 - 18:56 UTC
Investigating
We are experiencing issues with live tests on iOS 15+ real devices in our US West and EU Central Data Centers causing black screen on launch. We are currently investigating.
Posted Aug 10, 2022 - 17:51 UTC
This incident affected: Live Real Device Testing (US-West, EU-Central).