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2022-August-10 Service Incident
Incident Report for Sauce Labs


Wednesday August 10th 2022, 14:35 - 17:55 UTC

What happened:

We deployed a release that resulted in black screen errors by customers who tried to launch any new RDC Live Testing sessions for iOS 15+ devices.

Why it happened:

When deploying a release that was meant to address an issue with typing in iOS 16 we introduced an issue with receiving screen recording events in iOS 15+ devices due to the version of Xcode we upgraded to in the release. 

How we fixed it:

We rolled back the release and the version of Xcode. 

What we are doing to prevent it from happening again:

We are continuing to look into the original issue and will be improving our observability to better detect issues with LiveTesting.

Posted Aug 22, 2022 - 11:46 UTC

We have identified the issue and deployed a fix. All services are fully operational.
Posted Aug 10, 2022 - 18:56 UTC
We are experiencing issues with live tests on iOS 15+ real devices in our US West and EU Central Data Centers causing black screen on launch. We are currently investigating.
Posted Aug 10, 2022 - 17:51 UTC
This incident affected: Live Real Device Testing (US-West, EU-Central).