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2022-May-24 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Wednesday May 24th 2022, 08:05 - 08:42 UTC
What happened:
Sauce Connect tunnels intermittently failed to start in our eu-central-1 data center.
Why it happened:
Unusually high load caused our back-end systems to respond slower than usual.
How we fixed it:
The system restored its normal behavior after the load was decreased.
What we are doing to prevent it from happening again:
- We are planning to improve our back-end system performance in EU-Central to be able to handle this workload
- We will introduce stricter rate-limiting rules to ensure that an individual user cannot affect the system performance
Resolved
Tunnels should now start normally in eu-central-1.
Investigating
Tunnels in eu-central-1 are not starting, existing tunnels are not impacted. We are investigating and taking remedial action.
This incident affected: Sauce Connect (EU-Central).