Sauce Labs Maintenance Window
We are experiencing intermittent issues with iOS Simulators and MacOS desktop browser tests in our US-West data center, caused by a third-party service disruption. Our engineering team is actively coordinating with the provider to restore full service.

2026-March-13 Resolved Service Incident

Incident Report for Sauce Labs

Postmortem

Dates:

Friday, March 13th 2026, 14:43 UTC - 15:11 UTC.

What happened:

Real Devices (iOS and Android) availability gradually decreased across all data centers.

Why it happened:

A product defect was introduced resulting in a small subset of Real Devices (~10%) failing to maintain required connectivity.

How we fixed it:

Rollback to a stable version.

What we are doing to prevent it from happening again:

Improve monitoring & alerting, enhance post deployment validation.

Posted Apr 10, 2026 - 22:58 UTC

Resolved

Between 14:43 and 15:11 UTC on March 13, a small subset of Real Devices (iOS and Android) became unavailable across all our data centers. After taking remedial action, the issue was identified and resolved. All services are fully operational.
Posted Mar 13, 2026 - 14:30 UTC