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2026-March-13 Resolved Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Friday, March 13th 2026, 14:43 UTC - 15:11 UTC.
What happened:
Real Devices (iOS and Android) availability gradually decreased across all data centers.
Why it happened:
A product defect was introduced resulting in a small subset of Real Devices (~10%) failing to maintain required connectivity.
How we fixed it:
Rollback to a stable version.
What we are doing to prevent it from happening again:
Improve monitoring & alerting, enhance post deployment validation.
Resolved
Between 14:43 and 15:11 UTC on March 13, a small subset of Real Devices (iOS and Android) became unavailable across all our data centers. After taking remedial action, the issue was identified and resolved. All services are fully operational.