Wednesday August 25, 2021 00:30 05:30 UTC
Customers running tests on our US-West and EU-Central data centers were unable to start Sauce Connect tunnels. Customers running tests on existing tunnels were not impacted.
A faulty script was used to clean up old tunnel images. This script inadvertently deleted empty folders on all images, including active images. Some of these empty folders were required for tunnel startup.
We deployed a new tunnel image. New tunnels are created with this image, while existing tunnels continue to run.
We are reviewing and replacing our process for deploying and updating tunnel images, and will ensure all use cases are documented and tested.