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We are actively working with our third-party provider to resolve an issue affecting access to the Sauce Labs UI in EU-Central-1 Data Center. This message will remain in place until normal operations resume. Thank you for your patience while we work toward a resolution.
2025-December-17 Resolved Service Incident
Incident
Report for Sauce Labs
Postmortem
When it happened:
Wednesday, December 17th 2025, 10:37 UTC - Thursday, December 18th 2025, 11:59 UTC
What happened:
Applications were unable to be downloaded via Mobile App Distribution for a subset of customers.
Why it happened:
A product change combined with an increased and sustained load resulted in higher resource usage than anticipated, exceeding established limits for certain clients.
How we fixed it:
The service was rolled back to a stable version.
What we are doing to prevent it from happening again:
There are multiple improvements planned.
- Improved monitoring & alerting,
- Enhanced post-deployment validation
- Capacity planning forecasting
- More advanced communication where possible ahead of major changes
- Adding canary to the roll out process
Resolved
Between 10:37 UTC December 17th and 11:59 UTC December 18th, we were experiencing issues downloading applications via Mobile App Distribution. This issue has been resolved. All services are fully operational.