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2025-Feb-17 Resolved Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Wednesday February 17th 2023, 12:52 - 13:53 UTC
What happened:
Real Device tests in EU-Central-1 datacenter were experiencing issues reaching internet destinations.
Why it happened:
A new internet provider was introduced that was experiencing issues with their network..
How we fixed it:
A rollback was executed to move traffic off of the affected internet provider.
What we are doing to prevent it from happening again:
We engaged the provider and they corrected configuration issues with their network.
Resolved
Between 12:52 and 13:53 UTC, some Real Device tests in EU-Central-1 Data center experienced failures reaching internet destinations because of an issue on an upstream ISP network. We have identified the issue and taken remedial action.