Thursday September 28th 2023, 21:10 UTC - Friday September 29th 2023, 00:43 UTC
Users attempting to use live test sessions in the Sauce Labs UI were either given an error or a blank screen for the duration of the incident.
When attempting to insert a non-serializable value into our memory store, an error was thrown, preventing actions such as starting a live session. This error began occurring after a middleware was added to our memory store that attempted to serialize any payload, which, upon failing to do so, would throw an error preventing that action from being committed.
We rolled back to the previous version of live testing to restore service.
We are adding a blocking stage to our pipeline to check for these issues by running live sessions for both real devices and web sessions.