Partially Degraded Service
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2024-December-12 Resolved Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Thursday December 12 2024, 12:40 - 13:30 UTC
What happened:
Video recordings for Android Real Device tests were not showing in test results.
Why it happened:
A code deployment contained a broken dependency.
How we fixed it:
A rollback was executed to the previous known working version.
What we are doing to prevent it from happening again:
A check for broken dependencies was added to the deployment.
Resolved
Between 12:40 UTC and 13:20 UTC, Video recordings were missing in test reports for Android tests, affected all regions . We have identified the issue and taken remedial action.
This incident affected: Automated Real Device Testing (US-West, EU-Central, US-East), Live Real Device Testing (US-West, EU-Central, US-East), and Native Framework Mobile App Testing (US-West, EU-Central, US-East).