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2024-December-18 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Wednesday December 18th 2024, 09:05 - 11:31 UTC
What happened:
Customers were unable to purchase self-service plans through the billing page.
Why it happened:
Breaking changes were introduced between our billing service client SDK and the third-party billing provider.
How we fixed it:
The SDK for the third-party billing provider was updated in our service.
What we are doing to prevent it from happening again:
We’re working with the third-party billing provider to better understand their versioning practices to ensure we remain inline with them.
Resolved
Customers are able to purchase Self-Service plans from our dashboard again. This issue is resolved.
Investigating
There is currently an issue with purchasing self-service plans from our dashboard, We are investigating.
This incident affected: Billing (US-West, EU-Central).