Maintenance Windows for Sauce Labs
Sauce Labs will have a four hour previously scheduled maintenance window on Wednesday, July 10th, starting at 04:00 UTC and ending at 08:00 UTC. During this maintenance window, we will be making updates to our infrastructure and services in our US West data center. These maintenance actions may cause portions of the service (including running automated and manual tests) to be unavailable for up to four hours.
2024-Feb-2 Resolved Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Thursday February 1st 2024, 16:00 - 17:00 UTC
What happened:
Some customers were unable to start tunnels with Sauce Connect 5.
Why it happened:
A new SC Tunnel image was released to production that contained a bug preventing some tunnels from starting.
How we fixed it:
We rolled back to the previous version of the image.
What we are doing to prevent it from happening again:
We’re investigating additional testing practices prior to release for specific edge case configurations. Additionally, we are updating our alerting to be clearer on the affected component.
Resolved
Approximately between 00:00 and 01:00 UTC, customers may have experienced tunnel creation failures in our EU-Central and US-West data centers. This issue has now been resolved.