Maintenance Windows for Sauce Labs
Our EU Central data center (RDC) will undergo unplanned but necessary power maintenance on June 19th, 2025, between 07:00 and 18:00 CEST (05:00–16:00 UTC).
During this maintenance window, devices may experience brief service interruptions lasting up to 20–30 minutes. We are taking every measure to minimize impact and ensure full service restoration as quickly as possible.
We appreciate your understanding and apologize for any inconvenience this may cause.
2024-Feb-2 Resolved Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Thursday February 1st 2024, 16:00 - 17:00 UTC
What happened:
Some customers were unable to start tunnels with Sauce Connect 5.
Why it happened:
A new SC Tunnel image was released to production that contained a bug preventing some tunnels from starting.
How we fixed it:
We rolled back to the previous version of the image.
What we are doing to prevent it from happening again:
We’re investigating additional testing practices prior to release for specific edge case configurations. Additionally, we are updating our alerting to be clearer on the affected component.
Resolved
Approximately between 00:00 and 01:00 UTC, customers may have experienced tunnel creation failures in our EU-Central and US-West data centers. This issue has now been resolved.