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2024-Feb-2 Resolved Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Thursday February 1st 2024, 16:00 - 17:00 UTC
What happened:
Some customers were unable to start tunnels with Sauce Connect 5.
Why it happened:
A new SC Tunnel image was released to production that contained a bug preventing some tunnels from starting.
How we fixed it:
We rolled back to the previous version of the image.
What we are doing to prevent it from happening again:
We’re investigating additional testing practices prior to release for specific edge case configurations. Additionally, we are updating our alerting to be clearer on the affected component.
Resolved
Approximately between 00:00 and 01:00 UTC, customers may have experienced tunnel creation failures in our EU-Central and US-West data centers. This issue has now been resolved.