Maintenance Windows for Sauce Labs
We are currently aware of an ongoing issue impacting the Talkback functionality on our Real Device Cloud. Our team is actively working to resolve this as quickly as possible.
2024-Feb-2 Resolved Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Thursday February 1st 2024, 16:00 - 17:00 UTC
What happened:
Some customers were unable to start tunnels with Sauce Connect 5.
Why it happened:
A new SC Tunnel image was released to production that contained a bug preventing some tunnels from starting.
How we fixed it:
We rolled back to the previous version of the image.
What we are doing to prevent it from happening again:
We’re investigating additional testing practices prior to release for specific edge case configurations. Additionally, we are updating our alerting to be clearer on the affected component.
Resolved
Approximately between 00:00 and 01:00 UTC, customers may have experienced tunnel creation failures in our EU-Central and US-West data centers. This issue has now been resolved.