Partially Degraded Service
We are currently experiencing a slight reduction in available public and private iOS devices in the EU-Central Data Center. We expect to restore full availability for all iOS users in the EU-Central Data Center by tomorrow, Thursday, July 3, 2025, end of day
2021-September-02 Service Incident
Incident
Report for Sauce Labs
Postmortem
Dates:
Thursday September 2nd 2021, 13:09 - 22:26 UTC
What happened:
Customers running live tests were presented with a 401 error after a few minutes.
Why it happened:
The timeout settings between the different layers of our application were not in sync, so users were being redirected to a 401 screen at unexpected times.
How we fixed it:
We have synchronized the timeout values.
What we are doing to prevent it from happening again:
We are making sure that the implementation throughout the different layers matches the desired expectations and that we have proper validation in place for longer sessions.
Resolved
We have identified the issue and deployed a fix. Live Real Device tests are working as expected.
Update
Live Real Device test users may continue to see intermittent "401 Clearance Needed" errors on UI. We are still investigating
Update
Live RDC test users might run into intermittent "401 Clearance Needed" errors. We continue to investigate.
Investigating
While running a Live RDC test users may see the error, “401 Clearance Needed” and the Live test will halt. We are investigating.
This incident affected: Live Real Device Testing (US-West, EU-Central).